Operations Manager - Onsite

Smart IMS • Plano, TX

5d • Onsite

About The Position

The Operations Manager will manage customer accounts and post-purchase-order requirements and issues across the full customer lifecycle, supporting positive customer experiences and repeat purchasing. The role tracks customer requests and status while coordinating with internal teams to fulfill customer needs.

The position analyzes data to identify improvement and growth opportunities within individual accounts and across B2B eCommerce. It develops account plans aligned with customer strategies, assesses progress, and guides customers through transformation to mobility while growing adoption of the ecosystem, including Mobile, Display, TV, Memory, and Appliance. The role aims to ensure 100% satisfaction for prospects and customers.

This is a 12-month contract role based onsite in Plano, Texas. The stated hourly range is $40.00 to $50.00, dependent on skills, experience, location, and industry.

Requirements

• 5–7+ years of experience with a proven track record in sales, account management, customer service, business development, and strategic sales; technology-company experience is preferred.
• A proactive, get-it-done attitude and the ability to work autonomously in a highly autonomous environment.
• Strong organizational skills, including the ability to maintain sales records and forecasting methodologies.
• Strong project or program management experience, with attention to documentation, tracking, and detail.
• Ability to develop and maintain effective work relationships and influence internal and external stakeholders.
• Ability to articulate and present the value proposition to strategic partners.
• Ability to gather and use data to develop strategies, execute plans, and attend to details.
• Strong customer-centric focus and ability to anticipate and respond to user needs.
• Ability to collaborate with diverse teams to achieve results.
• Innovation, initiative, interest in improving customer experience and processes, and willingness to help with detailed work as needed.
• Ability to anticipate how decisions affect customers, partners, the ecosystem, and operations.
• Strong expertise in Microsoft Excel.
• Strong understanding of current technologies and systems that support the digital ecosystem.
• Strong understanding of eCommerce sites and merchandising.

Nice To Haves

• Bachelor's degree preferred.
• Experience in technology companies preferred.

Responsibilities

• Manage customer accounts and post-purchase-order requirements and issues across the full lifecycle to support positive customer experiences and repeat purchasing.
• Track customer requests and status while coordinating with internal teams to fulfill customer needs.
• Analyze data to identify opportunities for improvement and growth within accounts and across B2B eCommerce.
• Develop account plans aligned with customer strategies, assess progress, and guide customers through transformation to mobility.
• Grow customer adoption of the Mobile, Display, TV, Memory, and Appliance ecosystem.
• Ensure satisfaction for prospects and customers.

What This Job Offers

• Career Level: Manager
• Education Level: No Education Listed