Operations Manager (Customer Onsite)

Expeditors•Brisbane, CA

14h•$85,000 - $115,000

About The Position

The Operations Manager orchestrates end-to-end Order Management and logistics supporting Order Management demands. Serving as the primary escalation point and interface between NASA technical leads, program stakeholders, cross-functional operations and supply chain teams, and partner engagement teams, the role applies logistics and systems deployment expertise to deliver mission-critical compute, network, and data center infrastructure on schedule while adhering to NASA operational standards. The position also leads and mentors the Operations Coordinator team, drives process improvements, presents operational reporting, develops procedures and training, and provides operational leadership during critical deployment windows or when senior operations management is unavailable. The role requires 20% travel and legal authorization to work in the United States.

Requirements

Bachelor’s degree in supply chain management, logistics, operations research, or information systems, or equivalent professional experience.
At least 4 years of hands-on experience in Order Management, logistics, or technical fulfillment; experience supporting technical infrastructure, data centers, or mission-critical technology deployments is preferred.
Proven ability to lead or mentor operational teams in fast-paced, high-volume environments, with a collaborative leadership style, positive can-do mindset, and passion for operational excellence.
Strong familiarity with technical infrastructure components such as servers, networking equipment, optical hardware, cabling, and power/cooling assets, or experience managing specialized logistics operations.
Demonstrated expertise with order management platforms such as SAP and spreadsheet-based reporting using advanced Excel or Google Sheets.
Exceptional analytical and problem-solving skills, including the ability to interpret fulfillment data and make actionable operational decisions.
Superior customer-facing and executive communication skills, with experience managing escalations under tight deadlines and demonstrated stakeholder management.
Willingness to travel 20%.
Must be legally authorized to work in the United States.

Nice To Haves

Experience supporting technical infrastructure, data centers, or mission-critical technology deployments.

Responsibilities

Oversee the end-to-end order lifecycle, from requisition intake and validation through fulfillment, staging, and site deployment across NASA centers and partner facilities.
Serve as the primary escalation point for NASA program managers, engineering teams, and vendor networks regarding complex order inquiries, delays, and supply bottlenecks.
Direct, mentor, and balance the day-to-day workload of the Operations Coordinator team; handle tiered operational questions and ensure quality across high-volume order pipelines.
Audit and analyze order fulfillment cycles, vendor lead times, and capacity forecasts to identify bottlenecks and implement process improvements.
Review, refine, and present infrastructure demand forecasts, SLA compliance dashboards, and order status reports to senior NASA leadership and other stakeholders.
Lead weekly customer operational syncs, pipeline reviews, and cross-functional alignment sessions with site operations, logistics teams, and other stakeholders.
Develop, document, and maintain Standard Operating Procedures for order triage, change management, and asset tracking.
Execute structured training and onboarding plans to build coordinator capabilities and ensure compliance with federal asset tracking standards.
Assume operational leadership and decision-making authority during critical deployment windows or when senior operations management is unavailable.
Foster a high-reliability team culture centered on operational precision, customer partnership, and proactive risk mitigation.