Operations Manager

Ulta Beauty, Inc.•Brenham, TX

15h

About The Position

The Operations Manager leads through Ulta Beauty’s mission, vision, and values to develop a high-performing team and support top-line sales growth. The role leads Task Associates and the Merchandise Manager and supports the operations of a retail store, including merchandising realignments, planograms, and inventory life-cycle processes. The Operations Manager drives store performance through sales and inventory results, operational compliance, talent acquisition and development, and adherence to standard operating procedures. The position calls for operational excellence, results orientation, adaptability, and the ability to lead, influence, and develop a team. The Operations Manager promotes store sales, service, loyalty, payroll, omnichannel, and shrink goals; uses forecasts, budgets, reporting, and company resources to improve results; and supports scheduling and workload completion. The role recruits and develops associates, builds an inclusive and engaged team, supports professional development, and establishes effective vendor partnerships. It also ensures operational processes and policies are followed, manages inventory and supplies, protects company assets, and communicates store trends and needs to field leadership. This is a full-time role with a flexible schedule that includes days, evenings, weekends, and holidays. The position requires availability for Sunday and Monday shifts and attendance at corporate business meetings and conferences. Work involves continuous mobility and object handling throughout the store, frequent bending and similar movements, and continuous lifting or moving of up to 25 pounds. Frequent computer and telephone use is also required.

Requirements

2–3+ years of fast-paced retail management or other relevant work experience.
Financial management experience driving sales, interpreting reporting data, managing payroll budgets, and controlling expenses.
Retail management ability, including monitoring inventory, achieving operational excellence, driving service culture, and executing merchandising directives.
Leadership experience attracting, developing, and motivating talent; adapting to change; building collaborative relationships; and leading and influencing a team.
Proficiency with basic technology, such as point-of-sale systems, Microsoft Office programs, and Apple devices.
Excellent written and verbal communication skills.
Strong collaboration and interpersonal skills.
Strong organizational skills and ability to manage multiple tasks.
Ability to react under pressure, exercise sound judgment in ambiguous situations, and be flexible and adaptable.
Ability to work a flexible, full-time schedule including days, evenings, weekends, and holidays, with Sunday and Monday availability.
Ability to attend corporate business meetings and conferences.

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Promote accountability for store goals involving retail and service sales, guest loyalty, payroll, omnichannel, and retail shrink.
Drive profitability through operational excellence, sales growth, and expense control.
Use store forecasts and payroll budgets to support scheduling, productivity, sales goals, and timely completion of workload.
Review and respond to financial and operational reports, store visits, and audit results.
Use company programs, tools, and resources to improve store performance.
Perform makeup applications, skincare analysis, and product demonstrations for guests.
Stay informed about industry trends, products, services, ingredients, and benefits.
Maintain regular attendance and hold associates accountable to the attendance policy.
Attract, hire, and retain diverse talent and address staffing needs.
Build an engaged team through collaboration, open communication, and effective prioritization.
Create an inclusive environment that encourages associate growth and engagement.
Support professional development through training, individualized feedback and coaching, performance reviews, succession planning, and development plans.
Participate in ongoing training and ensure direct reports do so as well.
Establish vendor partnerships that support shipment and planogram expectations.
Model operational excellence by working with the leadership team, setting priorities, and providing direction and support.
Execute the Guest Engagement Leader program through business ownership, coaching, and helpful guest service.
Ensure compliance with company policies, procedures, standards, and dress code.
Oversee ad sets, visual sets, planograms, realignments, and inventory life-cycle processes.
Use company scheduling tools to adjust schedules and manage attendance during manager-on-duty shifts.
Use company task management tools to prioritize and complete resets, pricing updates, inventory tasks, cleaning, and replenishment.
Manage service, boutique, and store supply inventory and ordering within budget.
Protect company assets and minimize loss through workplace safety, inventory control, cash management, and loss prevention practices.
Execute inventory control processes, including theft, damages, hazardous waste, adjustments, and returns, and complete theft reporting as needed.
Support adoption of company initiatives and technology, communicate expectations, and ensure store tasks are completed.
Communicate business trends, opportunities, events, operational challenges, merchandise needs, and competitive information to field leadership.