Operations Manager

Village Green•Cleveland, OH

14d

About The Position

Village Green seeks an experienced Operations Manager to assist the Property Manager with the successful day-to-day operation of the community, with emphasis on the property’s overall condition, financials, and leasing. The Operations Manager performs the Property Manager’s functions, with limited authority, in the Property Manager’s absence. The role includes property inspections, resident and vendor relations, accounts receivable and lease administration, reporting, support for leasing and collections, and oversight of leasing staff performance. Pay starts at $58,700, plus a quarterly bonus.

Requirements

Four-year degree.
Previous experience in an operational-type role.
Good computer skills, especially Microsoft Word and property management software.
Prior Yardi/CRM experience.
Ability to work in a fast-paced environment.
Exceptional attention to detail.
Basic understanding of accounting principles.
Good organizational skills.
Previous experience as a Leasing Consultant or Assistant Manager.
Supervisory skills.
Real estate license.
Ability to communicate effectively.
Team-oriented.

Nice To Haves

Excel experience is preferred.

Responsibilities

Conduct routine property inspections to ensure cleanliness, safety, presentation, and operational standards are met.
Use detailed inspection checklists to monitor building exteriors, common areas, amenities, leasing offices, model apartments, grounds, parking areas, trash enclosures, signage, lighting, and other resident-facing spaces.
Identify and address deficiencies involving housekeeping, curb appeal, maintenance, landscaping, and site presentation.
Partner with the maintenance team to ensure repairs, touch-ups, and corrective actions are completed promptly and according to company standards.
Help maintain a community environment that reflects pride of ownership, attention to detail, and a strong resident experience.
Establish and maintain good relations with residents, prospective residents, and vendors.
Manage accounts receivable controls, including applying resident payments, making daily bank deposits, following up on balances, preparing NSF notices, correcting resident ledgers, entering concessions, and updating lease information.
Maintain complete and current property management software records, including resident and lease activity, transfers, renewals, applications, and household demographics.
Administer the lease renewal program, including preparing renewal worksheets and letters, delivering renewal leases, updating records, and following up with residents who give notice to vacate.
Prepare and deliver correspondence to residents, vendors, and prospective residents, including lease violations and application decisions.
Inspect move-outs promptly and document charges before security deposits are refunded.
Calculate and process security deposit refunds or reimbursements, including interest and applicable charges, and prepare related notices and records.
Generate and balance month-end reports from the property management program.
Maintain a collection policy for former residents with outstanding balances and submit monthly collection-status reports to the Property Manager.
Assist leasing with marketing long-term vacant units, including setting up mini models.
Assist the Property Manager with evictions in accordance with state eviction laws.
Follow established fair housing policies.
Communicate courteously and professionally with coworkers, management, residents, vendors, and outside contacts, and maintain confidentiality.
Perform leasing activities when the Leasing Consultant is unavailable.
Perform reasonable duties assigned by the Property Manager, AAD/AD, or VP/AVP.
Perform Property Manager duties when asked and when the Property Manager is absent.
Be responsible for leasing staff closing ratios, phone conversion, and shopping reports, and report leasing agent performance concerns to the Property Manager.