Operations Manager

Village Green•Cleveland, OH

13d

About The Position

Village Green seeks an experienced Operations Manager to assist the Property Manager with the successful day-to-day operation of the community, with an emphasis on property condition, financials, and leasing. The role also performs the Property Manager’s functions with limited authority in the Property Manager’s absence. Pay starts at $58,700, plus a quarterly bonus. The Operations Manager conducts routine property inspections, identifies and addresses presentation and maintenance deficiencies, and partners with the maintenance team to ensure corrective work is completed promptly and to company standards. The role oversees resident account and lease administration, collections, renewals, move-out inspections, security deposit accounting, property-management records, and month-end reporting. It supports leasing and marketing, helps with evictions in accordance with state law, and upholds fair housing policies and professional, confidential communication. In the absence or unavailability of the Leasing Consultant, the Operations Manager performs leasing activities and is responsible for leasing staff performance measures.

Requirements

Four-year degree.
Previous experience in an operational-type role.
Good computer skills, particularly with Microsoft Word and property-management software.
Prior Yardi/CRM experience.
Ability to work in a fast-paced environment.
Exceptional attention to detail.
Basic understanding of accounting principles.
Good organizational skills.
Previous experience as a Leasing Consultant or Assistant Manager.
Supervisory skills.
Real estate license.
Ability to communicate effectively.
Team-oriented.

Nice To Haves

Excel experience is preferred.

Responsibilities

Conduct routine property inspections to ensure cleanliness, safety, presentation, and operational standards are met.
Use site inspection checklists to monitor building exteriors, common areas, amenities, leasing offices, model apartments, grounds, parking areas, trash enclosures, signage, lighting, and other resident-facing spaces.
Identify and address deficiencies involving housekeeping, curb appeal, maintenance, landscaping, and site presentation.
Coordinate with maintenance staff to complete repairs, touch-ups, and corrective actions promptly and according to company standards.
Maintain good relations with residents, prospective residents, and vendors.
Manage accounts receivable, including applying payments, making daily bank deposits, following up on balances, issuing NSF notifications, correcting resident ledgers, entering concessions, and updating lease information.
Maintain complete and current property-management software records, including move-ins and move-outs, notices to vacate, transfers, renewals, lease changes, resident demographics, applications, and cancellations.
Administer lease renewals, including preparing renewal worksheets, delivering renewal letters 60 days before lease expiration, generating renewal leases, and updating system records.
Follow up with residents who give notice to vacate and prepare correspondence for residents, vendors, and prospective residents.
Inspect move-outs promptly and document charges before security deposits are refunded.
Calculate security deposit interest and charges, process refunds or reimbursements, and prepare and mail required notices and information.
Generate and balance month-end reports from the property-management system.
Maintain a collection policy for former residents with account balances and submit monthly collection-status reports to the Property Manager.
Assist leasing with marketing long-term vacant units, including setting up mini models.
Assist the Property Manager with evictions while following state eviction laws.
Adhere to fair housing policies and communicate courteously and professionally with colleagues, management, residents, vendors, and outside contacts.
Maintain the confidentiality of co-workers, management, owners, residents, vendors, and other outside contacts.
Perform leasing activities when the Leasing Consultant is absent or unavailable.
Perform reasonable duties assigned by the Property Manager, AAD/AD, or VP/AVP, and perform Property Manager duties when asked during the Property Manager’s absence.
Monitor the leasing staff’s closing ratio, phone conversion, and shopping reports, and report leasing agent performance concerns to the Property Manager.