Operations Manager- Service & Supervision

Butler County Regional Transit Authority • Butler County, OH

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About The Position

The Operations Manager supports the Operations Department and Director of Operations by supervising and training operations staff, acting in the Director’s absence, and collaborating with the management team. The role oversees BCRTA street operations and other services, coordinates Operations Supervisors, and helps ensure reliable, safe, compliant service and positive customer experiences.

The position addresses special-service needs, service interruptions, and staffing changes; enforces operational policies; works with Maintenance to support vehicle availability; and collaborates on hiring, personnel procedures, training, and employee evaluations. It monitors service performance and operating costs, contributes to budget management, uses dispatch, scheduling, and vehicle-location systems for real-time decisions, and provides service data for reporting. The role also handles complaints and incident reports, supports safety programs and regulatory compliance, and responds to accidents, emergencies, disruptions, and severe weather. It may operate revenue vehicles when needed and represent the Director at meetings.

This safety-sensitive position combines office work with outdoor field supervision near moving vehicles and traffic. Work hours vary with service needs and may include early mornings, evenings, weekends, and holidays. On-call availability and response to emergencies, disruptions, and severe weather are required.

Requirements

• Three to five years of progressively responsible supervisory and management experience in transportation operations.
• High school diploma.
• Valid Ohio Commercial Driver’s License, Class B, with Passenger endorsement and no air-brake restriction; driving record must be acceptable under BCRTA policy.
• Valid DOT medical examiner’s certificate maintained throughout employment.
• Complete FTA-required reasonable-suspicion supervisor training—at least 60 minutes on alcohol misuse and 60 minutes on controlled substance use—within 90 days of hire.
• Ability to negotiate, train, and persuade.
• Ability to read and interpret documents and instruments.
• Ability to analyze problems and recommend corrective action.
• Ability to manage, supervise, lead, coordinate, and motivate.
• Ability to work with, memorize, and retain details.
• Ability to make reasonable and efficient decisions quickly.
• Strong oral and written communication skills and good command of English.
• Ability to design and implement training programs.
• Ability to manage multiple concurrent projects with frequent interruptions and work effectively under stress.
• Ability to work effectively as a team player and maintain strict confidentiality.
• Ability to perform simple mathematical calculations.
• Working knowledge of FTA, ADA, Title VI, and State of Ohio requirements applicable to public transit operations.
• Proficiency with dispatch, scheduling, and vehicle-location software and Microsoft Office.
• Ability to enter, exit, and move through transit vehicles.
• Meet the physical and visual demands described, including hearing, near and far acuity, depth perception, and color vision; frequent speaking, sitting, standing, and walking; and occasional squatting, kneeling, reaching, twisting, and climbing on and off vehicles.
• Must be available for on-call duty and respond to emergencies, service disruptions, and severe weather as assigned.
• Successfully complete a background check and motor vehicle record review.
• Subject to pre-employment, random, reasonable-suspicion, post-accident, return-to-duty, and follow-up drug and alcohol testing under applicable regulations and BCRTA policy.

Nice To Haves

• Public transit operations experience preferred.
• BA or BS preferred.

Responsibilities

• Oversee and manage BCRTA street operations and all other services.
• Supervise and coordinate Operations Supervisors, including assigning work, conducting performance evaluations, and administering corrective action and discipline under BCRTA policy.
• Address special-service needs, service interruptions, and staffing changes that arise after service begins.
• Enforce and communicate BCRTA service-operation policies and procedures, applying them consistently and effectively.
• Maintain on-time performance and customer experience by implementing policies and service directives.
• Consult with the management team on new services and problem-solving situations.
• Coordinate with Maintenance to support vehicle availability and reliability.
• Collaborate with Operations staff to interview and hire employees.
• Assist HR with personnel procedures for operations employees.
• Submit written incident and accident reports to the Director of Operations within 24 hours.
• Promote a safe work environment and safe service operations, and ensure accident and incident procedures are communicated and administered.
• Support BCRTA’s Public Transportation Agency Safety Plan and Safety Management System, including hazard reporting, risk mitigation, and monitoring safety performance targets.
• Serve as a trained supervisor for reasonable-suspicion determinations under BCRTA’s FTA drug and alcohol testing program and ensure staff comply with testing requirements.
• Investigate and respond to complaints from users, staff, and community sources, including ADA and Title VI complaints.
• Collaborate with the Operations Manager of Safety & Training on driver training, retraining, and employee evaluation programs.
• Provide service data to the Operations Manager of Safety & Training to support data integrity, including National Transit Database reporting.
• Conduct field supervision to check employee compliance with policies and customer-service standards.
• Ensure fixed-route and ADA complementary paratransit services comply with ADA requirements.
• Respond as needed to accidents, incidents, disruptions, emergencies, and severe weather, including at the scene.
• Operate BCRTA revenue vehicles as needed for service coverage, road relief, or emergencies.
• Monitor overtime and operating costs and assist the Director of Operations with the Operations budget.
• Use dispatch, scheduling, and vehicle-location systems to monitor service and make real-time operational decisions.
• Attend meetings on behalf of the Director of Operations and perform other duties as requested.
• Collaborate on special projects and organizational initiatives.
• Attend training seminars to maintain current professional knowledge.
• Promote a positive image of BCRTA as an ambassador.
• Perform other related functions as assigned.

Benefits

• 14% employer contribution to the Ohio Public Employees Retirement System (OPERS).
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Employer-paid short-term disability insurance.
• Employer-paid life insurance.
• Up to 29 paid days off during the first year.
• Opportunities for advancement and professional development.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED