Operations Manager
About The Position
The Operations Manager is responsible for driving operational performance, customer service, inventory accuracy, and execution across the site. The role leads operational teams, including the Warehouse Manager, and owns operational results. The position is accountable for service, productivity, inventory, quality, and cost objectives through effective leadership, cross-functional collaboration, performance management, and continuous improvement. It partners closely with the Site Manager to ensure operational execution supports customer commitments and business objectives. The role also supports workforce planning, labor management, scheduling, and resource allocation; partners with the Site Manager on operating expenses and cost-saving opportunities; and leads special projects and operational initiatives as assigned. It promotes accountability, teamwork, customer focus, safety, and continuous improvement, while ensuring compliance with company policies, customer requirements, and applicable safety and regulatory standards. Duties may be assigned or reassigned, and employees must be able to perform essential duties with or without reasonable accommodation.
Requirements
- 5+ years of operations, distribution, warehouse, supply chain, or manufacturing leadership experience.
- Demonstrated experience leading leaders and managing cross-functional operational activities.
- Strong analytical, problem-solving, and decision-making skills.
- Experience driving KPI performance and leading operational improvement initiatives.
- Strong communication, coaching, and team development capabilities.
- Proficiency with ERP, WMS, Microsoft Office, and operational reporting tools.
- Knowledge of the electrical distribution industry, current market, customers, suppliers, and competitors.
- Strong interpersonal and communication skills.
- Ability to negotiate contracts and solid presentation skills.
- 5+ years of business experience.
- Ability to call on upper management.
- Bachelor’s degree.
- Electrical product knowledge, including distribution equipment, lighting, motors, controls, and PLCs.
Nice To Haves
- Greenbelt Certification.
Responsibilities
- Lead site operational performance to achieve customer service, inventory, productivity, quality, and financial objectives.
- Provide leadership, coaching, and accountability to operational team members, including the Warehouse Manager and other site resources.
- Monitor and drive performance against key metrics, including On-Time Delivery (OTD), order fulfillment, productivity, inventory accuracy, backlog, quality, and labor utilization.
- Develop and execute action plans to address operational gaps, customer service issues, inventory discrepancies, and performance challenges.
- Lead daily operating reviews and establish priorities to ensure customer commitments and site objectives are achieved.
- Partner with Sales, Customer Service, Inventory, Quality, and Operations teams to resolve escalations and remove barriers to execution.
- Ensure strong operational controls and process compliance across inventory management, order fulfillment, receiving, shipping, and customer-specific requirements.
- Analyze operational data and trends to identify performance risks, improvement opportunities, and resource requirements.
- Drive continuous improvement initiatives that improve service, efficiency, productivity, inventory accuracy, and overall operational performance.
- Support workforce planning, labor management, scheduling, and resource allocation to meet business demands.
- Partner with the Site Manager to manage operating expenses and identify cost-saving opportunities while maintaining service levels.
- Promote a culture of accountability, teamwork, customer focus, safety, and continuous improvement.
- Ensure compliance with company policies, customer requirements, and all safety and regulatory standards.
- Lead special projects and operational initiatives as assigned.
Benefits
- Competitive compensation plus annual bonus
- Medical, dental, vision, life insurance, and pet insurance
- Flexible Spending Accounts
- Employee assistance program and health wellness programs
- 401(k) immediately with a competitive match
- Several paid holidays and paid time off that includes personal, sick, and vacation time
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What This Job Offers
Job Type
Full-time
Career Level
Manager
