Operations Manager, VFF

Vibram Corporation•Boston, MA

7d•$90,000 - $100,000•Onsite

About The Position

Vibram FiveFingers is seeking an Operations Manager to join its team in the Boston office. Reporting to the Head of Sales, this role coordinates operational processes supporting Vibram’s U.S. business, including inventory planning, supply chain execution, distribution, ERP and EDI transactions, forecasting, and business reporting. The Operations Manager ensures inventory, orders, product data, logistics, and financial transactions are handled accurately and efficiently across internal systems, distribution partners, factories, and external service providers. The role works cross-functionally with Sales, Customer Service, Finance, E-commerce, and international teams to support business continuity, improve operational performance, and provide reliable information for commercial decision-making.

Requirements

Bachelor’s degree in Supply Chain Management, Business Administration, Operations Management, Logistics, or a related field, or equivalent relevant professional experience.
3–5 years of experience in sales operations, supply chain, inventory management, or business operations.
Strong understanding of inventory planning, distribution, order fulfillment, and wholesale operations.
Strong analytical skills and proficiency in forecasting, reporting, and data management.
Excellent organizational, communication, and cross-functional coordination skills.
Ability to manage complex operational processes, investigate discrepancies, and drive timely resolution.
Ability to travel occasionally based on business needs to office locations.

Nice To Haves

Experience in footwear, apparel, or consumer products.
Experience with ERP platforms, preferably SAP, and EDI; B2B portal systems knowledge is preferred.

Responsibilities

Coordinate supply chain operations with Barrett and other distribution partners, including ASNs, item creation, short-order management, shipping discrepancies, physical inventory, and inbound/outbound forecasting.
Monitor shipping errors, inventory discrepancies, and distribution issues, and coordinate their resolution with relevant partners.
Manage logistics from factory to distribution center and validate inventory movements between distribution and e-commerce systems.
Coordinate distributor order fulfillment, including purchase orders, ex-factory timelines, shipping instructions, production updates, order forms, product images, make-to-order sales orders, invoicing, and packing lists.
Monitor operational costs, invoices, approvals, and required supplies.
Coordinate demand planning, sell-through forecasting, inventory projections, and product availability across B2B and DTC channels.
Manage product and SKU creation, UPCs, item setup, and product data accuracy.
Coordinate purchase orders and product buys with factories.
Monitor production reports and supply availability to support sales planning and fulfillment.
Manage inventory-related system feeds and support website inventory accuracy.
Coordinate applicable tax and product data uploads, including Avalara.
Oversee operational SAP activities, including material setup, price list management, inventory transactions, invoice monitoring, missing-order and invoice investigation, and month-end confirmation.
Monitor EDI transactions and automated flows, including 940/945 fulfillment processes, invoice transmission, and exception resolution.
Coordinate new customer EDI onboarding, SPS fulfillment management, and inventory feeds for applicable wholesale accounts.
Maintain business partner setup and commission configuration and approvals.
Manage relationships with operational technology and service providers, including Barrett, SPS, OIA Logistics, and Data Hub.
Identify system issues, coordinate troubleshooting, and support improvements to data integrity and process efficiency.
Prepare and maintain sell-through analysis, inventory projections, and monthly budget allocations.
Support latest-estimate forecasting, sales projections, and demand planning.
Maintain prebook tracking and reporting to support wholesale planning.
Monitor customer service KPIs and return analysis where assigned to Operations.
Develop accurate, timely reporting to help Sales Leadership evaluate performance, inventory position, and business needs.
Partner with Sales and Customer Service to align customer demand, inventory availability, order processing, and fulfillment.
Coordinate with Finance on invoice approvals, cost tracking, commissions, and month-end processes.
Work with international teams and external partners to resolve operational issues and maintain continuity.
Identify opportunities to streamline workflows, improve system reliability, and increase operational efficiency.