Operations Manager

Ulta Beauty, Inc.•Myrtle Beach, SC

14d

About The Position

The Operations Manager (OM) leads through Ulta Beauty’s mission, vision, and values to develop a high-performing team and consistently deliver store sales growth. The OM leads Task Associates and the Merchandise Manager and supports management of retail store operations, including merchandising and inventory life-cycle processes. The role drives store performance through sales, inventory results, operational compliance, talent acquisition and development, standard procedures, and compliance standards. It calls for operational excellence, results orientation, adaptability, and the ability to lead, influence, and develop a team. The OM promotes accountability for store goals, drives profitability, analyzes financial and operational reporting, supports scheduling and workload planning, and provides guest-facing services such as makeup applications, skincare analysis, and product demonstrations. The role attracts and develops talent, fosters an inclusive and engaged team, supports training and performance development, and builds vendor partnerships. The OM also ensures compliance with company policies and operational standards, manages inventory and supplies, protects company assets, and communicates business trends and operational opportunities to field leadership. This is a flexible, full-time position that includes days, evenings, weekends, and holidays, with required Sunday and Monday availability. The role involves attending corporate business meetings and conferences, continuous movement throughout the store, frequent bending and reaching, continuous lifting or moving of up to 25 pounds, handling and manipulating objects, and frequent use of computers, telephonic devices, and office supplies.

Requirements

2–3+ years of fast-paced retail management or other relevant work experience.
Financial management experience, including driving sales, interpreting reporting data, managing payroll budgets, and controlling expenses.
Retail management experience, including monitoring inventory, achieving operational excellence, driving a service culture, and executing merchandising directives.
Leadership experience attracting, developing, and motivating talent; adapting to and leading through change; building collaborative relationships; and leading and influencing a team.
Proficiency with basic technology, such as point-of-sale systems, Microsoft Office programs, and Apple devices.
Excellent written and verbal communication skills.
Strong collaboration and interpersonal skills.
Strong organizational skills and ability to manage multiple tasks.
Ability to react under pressure, use sound judgment in ambiguous situations, and be flexible and adaptable.
Ability to work a flexible full-time schedule including days, evenings, weekends, and holidays.
Availability to work shifts on Sundays and Mondays.

Nice To Haves

Bachelor’s degree is preferred.

Responsibilities

Promote accountability for store goals related to retail and service sales, guest loyalty, payroll, omni-channel performance, and retail shrink.
Drive profitability through operational excellence, sales growth, and expense control.
Use forecasts and payroll budgets to support scheduling, maximize productivity, and complete store workload on time and within budget.
Review and respond to financial and operational reporting, store visits, and audit results.
Use company programs, tools, and resources to improve store performance.
Perform makeup applications, skincare analysis, and product demonstrations for guests.
Stay informed about industry trends, products, services, ingredients, and benefits during work time.
Maintain regular attendance and hold store associates accountable to the attendance policy.
Attract, hire, and retain diverse talent and address staffing needs and open positions.
Build an engaged team through collaboration, open communication, and prioritization of work.
Create an inclusive environment that encourages associate growth and engagement.
Support professional development through training, individualized feedback and coaching, performance reviews, succession planning, and development plans.
Participate in ongoing training, including brand and category education, and ensure direct reports do the same.
Establish vendor partnerships that support shipment and planogram expectations.
Model operational excellence alongside the leadership team by setting priorities, giving direction and support, and sharing best practices.
Execute the Guest Engagement Leader program to deliver a helpful guest experience and drive store performance metrics.
Ensure store compliance with company policies, procedures, standards, and dress code.
Ensure execution of ad sets, visual sets, planograms, realignments, and inventory life-cycle processes.
Use the company scheduling tool to adjust schedules and manage attendance during manager-on-duty shifts.
Use the task management tool to prioritize and execute resets, pricing updates, inventory tasks, cleaning, and replenishment.
Manage service, boutique, and store supply inventory and ordering within allocated budgets.
Protect company assets and minimize loss by enforcing workplace safety, inventory control, cash management, and loss prevention standards.
Execute inventory control processes, including known theft, damages, hazardous waste, adjustments, and product returns; complete theft reporting as needed.
Support adoption of company initiatives and technology, communicate expectations, and ensure store tasks are completed.
Communicate business trends, opportunities, events, operational challenges, merchandise needs, and competitive information to field leadership.
Attend corporate business meetings and conferences.