Operations Manager

The University of New Mexico • Albuquerque, NM

12h • Hybrid

About The Position

The UNM School of Medicine Office for Continuous Professional Learning (CPL) seeks a service-oriented Operations Manager to lead and manage the CPL office. The role manages office operations, trains and supervises staff and student employees, evaluates and manages projects, and provides budgeting oversight. The Operations Manager serves as a principal representative and liaison with internal and external constituencies on operational matters and provides day-to-day guidance and leadership within their area of expertise.

The position provides operational support to CPL staff and leadership, oversees compliance with UNM and Health Sciences Center policies and training, supports strategic planning and program evaluation, and works with the Associate Dean on office procedures, staffing roles, organizational structure, and hiring. It directly supervises at least seven regular staff and supervises student employees.

In coordination with the Associate Dean and Senior Fiscal Services Technician, the role oversees budgets, program revenues and expenses, registration fees, financial reports, expenditures, timesheets, service fees, and event budgets. The position also supports CPL communications and marketing, including website and event-calendar content and promotional materials.

This is a regular, full-time, benefits-eligible staff position based at the Health Sciences Center in Albuquerque, New Mexico. On-site presence is required, though flexible telecommuting may be available after an orientation period. Employees working in patient-care or clinical areas must comply with the University's influenza vaccination requirement. A background check is required.

Requirements

• High school diploma or GED.
• At least 2 years of experience managing at least one of these functional areas: fiscal services, administration, or human resources.
• Three additional years of experience directly related to the duties and responsibilities of the position.
• Degrees completed at an accredited institution above the minimum education requirement may substitute for experience on a year-for-year basis.
• Submit a cover letter of up to 500 words addressing each preferred qualification and an updated resume.
• Include three professional references in the resume, preferably former supervisors.
• Successfully pass the required pre-employment background check.

Nice To Haves

• Excellent written and verbal communication skills; written skills are to be demonstrated in the cover letter.
• Prior project management and leadership experience.
• Experience planning, organizing, and overseeing programs in an academic setting.
• Experience supervising and training staff and/or student employees.
• Experience developing, implementing, and interpreting goals, policies, and procedures.
• Demonstrated ability to work creatively, collaboratively, and effectively as both a team member and leader.
• Budget custodianship and oversight experience.

Responsibilities

• Provide support, training, and assistance to CPL staff, the Associate Dean, and Directors.
• Represent CPL at meetings and facilitate or provide meeting support as requested.
• Oversee and monitor compliance with UNM and HSC policies, procedures, and required training.
• Assist departmental administration and staff with strategic planning and program evaluation.
• Collaborate with the Associate Dean to develop and maintain office policies, procedures, process documentation, and staff expectations.
• Collaborate on support-staff roles and responsibilities, organizational structure, and hiring.
• Directly supervise at least seven regular staff and supervise student employees; provide human-resources and policy guidance, coaching, support, and professional-development encouragement.
• Draft or write departmental correspondence and reports.
• Learn and use systems, programs, and resources such as Smartsheet to support operational and programmatic goals.
• Coordinate fiscal oversight, budget development, and projections with the Associate Dean and Senior Fiscal Services Technician.
• Monitor program revenues and expenses; establish registration fees for CME-accredited activities.
• Review or create internal financial reports and review or approve departmental expenditures.
• Review and sign timesheets for lower-graded staff and student employees.
• Attend periodic budget meetings with the Financial Analyst and Associate Dean and provide information.
• Review and sign Letters of Agreement; supervise and support the CPL events team.
• Coordinate development and approval of CPL service fees and event-specific budgets with relevant personnel.
• Collaborate with the web designer or webmaster and provide a communication link with HSC Communications & Marketing.
• Approve CPL event entries for publication on the CPL website through the HSC Events Calendar.
• Assist with developing, designing, editing, and producing promotional materials.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Tuition remission
• Dependent education programs
• Mandatory retirement contributions for eligible employees working greater than .25 FTE

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED