Operations Manager

24 Hour Fitness • San Ramon, CA

14d

About The Position

The Operations Manager partners with the General Manager to run a clean, safe, and welcoming club and deliver an exceptional member experience. The role leads front-line operations teams—including Club Attendants, Sales & Service Overnights, Sales & Service Associates, and, where applicable, Kids' Club Attendants—and is accountable for front desk and member service, Kids' Club operations, club cleanliness, club retail, and day-to-day administration. The Operations Manager directly supervises designated team members, owns club cleanliness standards and results, and drives retail, invalid-usage, and positive-member-sentiment performance. The role creates and manages team schedules and ensures wage-and-hour compliance, including compliant meal and rest periods and accurate, reviewed, and documented timecards. Hands-on involvement varies according to club size, staffing, and business needs.

The Operations Manager reports to the General Manager and supports recruiting, interviewing, training, coaching, performance management, and employee relations. They lead front desk operations and member issue resolution; maintain retail merchandising and inventory; oversee Kids' Club safety and compliance at applicable clubs; coordinate cleaning, facility maintenance, and safety procedures; and manage point-of-sale, cash handling, deposits, supplies, and reporting. The position requires a flexible schedule, including early mornings, evenings, weekends, and holidays, and minimal travel of less than 10% may be required.

At California locations with a Kids' Club, Operations Managers must provide fingerprints, register with TrustLine, and maintain confirmed registration throughout employment. They may not work in the Kids' Club while children are present unless registration is confirmed.

Requirements

• High school diploma or GED.
• At least one year of supervisory or team-lead experience in fitness, hospitality, retail, or customer service.
• Experience building employee schedules and managing labor hours to a budget.
• Working knowledge of wage-and-hour practices, including meal and rest periods and timekeeping, or ability to learn and apply them quickly.
• Strong communication, coaching, and conflict-resolution skills, with a member-first service mindset.
• Strong organizational skills and ability to prioritize multiple tasks in a fast-paced environment.
• Proficiency with POS, scheduling and timekeeping systems, Microsoft 365, and mobile/tablet-based tools.
• Current CPR/AED certification, including infant and child CPR and First Aid at clubs with a Kids' Club, or ability to obtain certification within the company-required timeframe.
• Ability to work a flexible schedule, including early mornings, evenings, weekends, and holidays.
• For California locations with a Kids' Club: provide fingerprints, successfully register with TrustLine, provide confirmation of registration, and maintain registration throughout employment; may not work in the Kids' Club while children are present without confirmed registration.
• Regularly stand and walk for extended periods; frequently bend, reach, and use hands to operate computers and club equipment.
• Occasionally lift and/or move up to 25 pounds.
• Work in an active club environment with music, varying noise levels, and exposure to cleaning products used in accordance with SDS guidance.

Nice To Haves

• Two or more years of supervisory experience in a multi-department club, hospitality, or retail setting.
• Experience in childcare, youth programming, or a licensed child-care environment.
• Experience with workforce management and timekeeping systems, including multi-state wage-and-hour requirements such as California requirements.
• Bilingual in English and Spanish or other languages relevant to the club's community.
• Associate's or bachelor's degree in business, hospitality, kinesiology, or a related field.

Responsibilities

• Directly supervise Sales & Service Associates, Kids' Club Attendants where applicable, and Club Attendants; partner with the General Manager on recruiting, interviewing, and selection.
• Onboard and train team members on service standards, club systems, safety procedures, and timekeeping; ensure required training and certifications are completed and current.
• Coach team members, conduct performance conversations and reviews, recommend pay, promotion, or corrective action to the General Manager, and address employee-relations concerns appropriately.
• Process new-hire paperwork and personnel changes accurately and on time in company HR systems.
• Create and publish weekly schedules for direct reports, aligning staffing with member traffic, labor budgets, and legal requirements.
• Include meal and rest breaks in schedules and adjust coverage as needed to comply with company policy.
• Review timecards for adherence, errors, and meal-break exceptions; resolve issues, facilitate time and pay adjustments or premium payments where required, and ensure documentation and attestations are complete.
• Review and approve timecard edits and exceptions with proper documentation and ensure all time worked is recorded accurately.
• Monitor labor hours and overtime against budget and report variances and corrective actions to the General Manager.
• Lead front desk operations, including member check-in, guest registration, membership inquiries, account updates, digital check-in, and mobile-app support.
• Resolve member concerns promptly and professionally, escalating to the General Manager when needed.
• Support membership sales activity and sales matters as needed, without owning club sales goals; work front desk shifts when needed to support coverage and model service standards.
• Drive retail, invalid-usage, and positive-member-sentiment performance; review results with the General Manager and lead action planning.
• Manage daily retail tasks, including merchandising, product presentation, merchandise transfers, inventory receiving and control, and inventory reports.
• Build positive member sentiment through floor presence, member engagement, satisfaction surveys under company guidelines, issue resolution, and consistent service standards.
• At clubs with a Kids' Club, oversee child safety, check-in and check-out, supervision ratios, cleanliness, and compliance with company policy and applicable regulations.
• Document and escalate Kids' Club incidents, communicate appropriately with parents and members, verify authorized pickups, and schedule coverage to meet supervision ratios.
• Train and develop Kids' Club Attendants, supervise child activity and behavior, and ensure required training and certifications are complete.
• At California clubs with a Kids' Club, ensure team members do not work with children present unless their TrustLine registration is confirmed and current.
• Lead Club Attendants, establish cleaning schedules and checklists, verify completion, and hold the team accountable for club cleanliness standards.
• Conduct daily facility walk-throughs, submit equipment and facility work orders, and coordinate repairs with Facilities Maintenance and outside vendors.
• Ensure emergency and safety procedures are followed, including incident reporting, chemical safety and access to Safety Data Sheets, and AED/first-aid readiness.
• Oversee point-of-sale operations, cash handling, daily deposits, supply ordering, and daily and weekly reporting in accordance with company policy and audit standards.
• Implement operational procedures and conduct routine compliance checks on club systems and team performance.
• Support the General Manager in executing promotions and club events.
• Travel occasionally to nearby clubs or company training as needed.

Benefits

• Paid time off.
• Medical coverage.
• Dental coverage.
• 401(k) with match for qualifying positions.
• Free gym membership.
• Discounts on products and personal training.
• Employee Resource Groups with opportunities to participate in community events in person and virtually.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED