Operations Manager - NEW Gym Opening!

EōS Fitness•Pasadena, TX

20d

About The Position

The Operations Manager oversees the Service team and day-to-day operations to support operational excellence throughout the gym. Reporting to the District Operations Manager, this role leads, coaches, and trains the Service team to create a fun atmosphere and serve as welcoming hosts and an information hub for members, guests, and staff. The manager represents the gym’s commitment to exceptional service and is responsible for customer service, revenue goal monitoring, retail management, member-fee compliance, facility functionality and cleanliness, and collaboration with Sales, Fitness, Facilities, and Marketing to improve gym performance and uphold brand standards. Duties may change at management’s discretion to meet the evolving needs of the gym. EōS Fitness describes its culture as bold, upbeat, and motivating, guided by the values of personal responsibility, optimism and fun, learning and growth, teamwork, and striving to win. The role requires staying current on company policies and standard operating procedures, and working in a gym setting. CPR certification is required within 30 days of hire, and candidates must pass a background check.

Requirements

2–3 years of operations management experience.
3–4 years of customer service experience.
Strong verbal and written communication skills for interacting with employees, management, and vendors.
Excellent relationship-building and influencing skills with people at all levels and across functions.
Strong attention to detail and a systematic, thorough approach to problem-solving.
Good time-management, organizational, and record-keeping skills.
Excellent MS Office skills.
Must successfully pass a background check.
CPR certification required within 30 days of hire.
Must be able to work in a gym setting, move about club floors and rooms, and communicate with employees, members, and the public.
Must be able to access and operate company computer systems to prepare documents, enter data, and read database or email reports.
Must routinely and repetitively bend to lift more than 40 lbs.
Must be intimately knowledgeable about and current on company policies and standard operating procedures.

Nice To Haves

Prior experience or a strong interest in the fitness industry.
Embraces EōS Fitness’ Core Values: Take Personal Responsibility, Be Optimistic & Have Fun, Learn & Grow, Be A Team Player, and Fight Hard To Win.

Responsibilities

Create an elevated member experience by being friendly and approachable, listening to members’ needs and concerns, and providing clear, helpful responses.
Hire, train, schedule, and supervise staff, including kids club, front desk, and janitorial staff.
Communicate goals, expectations, and procedures clearly to staff so they understand their roles and responsibilities.
Provide staff with clear, constructive performance feedback, identifying strengths and areas for improvement.
Address member concerns and complaints, manage membership inquiries, and resolve issues promptly.
Ensure compliance with health and safety regulations, maintain proper certifications, and implement safety protocols.
Supervise facility maintenance and cleanliness, including equipment, locker rooms, and common areas.
Partner with Sales, Fitness, Facilities, and Marketing teams to improve gym performance and uphold brand standards.
Monitor and order inventory, including fitness equipment, cleaning supplies, and retail products.
Communicate calmly and clearly during emergencies or unexpected disruptions, providing instructions and updates to help ensure the safety and well-being of staff and members.
Oversee day-to-day gym operations, including customer service, revenue goal monitoring, retail, and member-fee compliance.
Stay up to date on company policies and standard operating procedures and ensure adherence.

Benefits

Free membership for the employee and one additional family member.
Discounted personal training and merchandise, including supplements.
Employee referral program.
Daily Pay access to funds before payday.
Vacation, holiday, and sick pay.
Group health, dental, and vision coverage.
Supplemental life insurance.
Employee Assistance Program.
401(k) with company matching.
Personal education growth options through Sophia Learning.
Energetic and collaborative team and management support for professional development.