2nd Shift Operations Manager - Transport - TJUH
About The Position
The Patient Transport Operations Manager supports the Support Services (EVS) Director in overseeing day-to-day EVS department operations at Thomas Jefferson University Hospital. The role coordinates and directs operational activities as assigned by the Support Services Director and hospital administration, collaborates with leadership across the hospital and health system, and develops and implements cost-reduction plans that support EVS goals, policies, and procedures. The manager is responsible for meeting productivity objectives while maintaining service quality and customer satisfaction, and for keeping the EVS Director and hospital stakeholders informed about issues affecting the program. Working under the EVS Director, the manager oversees daily operations and service support, provides operational and technical support, and coordinates program systems, staffing schedules, and daily assignments. The role fosters teamwork and a positive work environment; monitors program costs, performance, and customer satisfaction; and develops quality evaluations and improvement plans. It also includes staff supervision and development, project and committee participation, compliance oversight, and responsibility for safe, efficient departmental operations and accurate records.
Responsibilities
- Manage day-to-day EVS department operations under the leadership of the EVS Director and ensure service support objectives are met.
- Provide operational and technical support to the EVS Director, hospital stakeholders, and EVS managers and colleagues.
- Coordinate implementation of core program systems, including cleaning practices and protocols, auditing tools, and competencies.
- Coordinate staff schedules and daily work assignments.
- Keep the EVS Director informed about issues affecting program costs, service capabilities, effectiveness, efficiencies, and performance-improvement audit findings.
- Meet with direct reports and staff to review goals, address operational shortfalls and open issues, and encourage process-improvement suggestions.
- Develop and administer program quality evaluations and review customer satisfaction survey scores; prepare performance improvement plans when needed.
- Interview, hire, train, appraise, counsel, and supervise staff as directed; handle disciplinary actions and provide leadership when disciplinary action or termination is warranted.
- Review and approve expense reports, hold direct reports accountable to hospital policies and procedures, and review hiring justifications for cost-saving merit.
- Ensure timely completion of assigned annual performance appraisals; address associate workplace issues and support skills development and career growth.
- Establish objectives, monitor progress, and take action to resolve issues and prevent recurrence.
- Manage multiple projects and tasks, adapting to change and developing project plans with milestones for major projects.
- Participate in hospital committees.
- Maintain working knowledge of applicable laws, regulations, the hospital’s Health Integrity and Compliance Program and Code of Conduct, and other policies and procedures.
- Ensure departmental operations are compliant, optimal, and efficient, supporting patient and customer satisfaction.
- Maintain effective quality-improvement programs, including cleaning, safety, and infection control in appropriate hospital areas.
- Ensure safe conditions and procedures for Environmental Services colleagues.
- Maintain accurate and appropriate records.
- Perform additional duties and responsibilities as needed or assigned.
Benefits
- Medical and prescription insurance
- Supplemental insurance
- Dental insurance
- Vision insurance
- Life and AD&D insurance
- Short- and long-term disability insurance
- Flexible spending accounts
- Retirement plans
- Tuition assistance
- Voluntary benefits, including access to group insurance rates and discounts
- Tuition discounts at Thomas Jefferson University after one year of full-time service or two years of part-time service
- Medical and prescription insurance access for all colleagues, including per-diem colleagues and others working less than part-time
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
