OPERATIONS MANAGER

City of Amarillo•West Windsor Township, NJ

22d

About The Position

Under the general supervision of the Director of Court Service/Court Administrator, the Operations Manager manages court activities and personnel, directly supervises the court compliance campaign and court collections and data entry staff, serves as backup to several departments or divisions within the Clerk's office, and participates on the Municipal Court’s Administration team. The position also represents the department on city committees and performs other job-related duties as assigned.

Requirements

A bachelor’s degree in business administration or a related field and at least two years of supervisory experience; alternatively, Texas Municipal Court Clerk I Certification, five years of court experience, and two years of supervisory experience.
Texas Municipal Court Clerk II Certification is required within four years of hire.
Valid Texas Driver’s License.
Knowledge of business and management principles, including strategic planning, resource allocation, human resources modeling, leadership techniques, production methods, and coordination of people and resources.
Knowledge of customer and personal service principles, including customer needs assessment, service quality standards, and customer satisfaction evaluation.
Ability to work under pressure from a heavy workload and high volume of public contact.
Ability to handle complex activities with constant distractions and interruptions.
Proficiency with Microsoft Office software, including Microsoft Word or Microsoft Excel.
Strong verbal and written communication skills.
Ability to perform the physical activities described in the ADA profile, including occasionally exerting up to 20 pounds of force and/or up to 10 pounds to move objects, as well as balancing, climbing, crawling, crouching, walking, standing, kneeling, stooping, sitting, hearing, feeling, fingering, grasping, handling, reaching, pulling, pushing, speaking, seeing, talking, making rational decisions, and performing repetitive motions.

Responsibilities

Manage daily court activities and resolve operational problems.
Prioritize projects and work activities and monitor them for compliance.
Evaluate court staff work for timeliness, accuracy, and completeness.
Maintain the automated court scheduling system setup, including text messaging and case management processes; monitor the system and recommend enhancements or solutions to problems.
Work with the Director and/or Assistant Director and software vendors to ensure court needs are met and troubleshoot issues with PCs or software.
Prepare staff schedules, assign duties, maintain workflow, and cover positions vacant because of illness or unfilled roles.
Oversee the Court Compliance Collections department.
Troubleshoot and respond to citizen and staff inquiries.
Participate in the weekend arraignment team on a rotating schedule, including some holidays.
Participate in hiring, promoting, counseling, recommending disciplinary actions, conducting evaluations, and training court staff.
Represent the department on city committees.
Perform other job-related duties as assigned.