Operations Manager

Grifols • Augusta, GA

13d • Onsite

About The Position

The Operations Manager is a member of the donor center leadership team and oversees day-to-day operational performance to support donor safety, regulatory compliance, production goals, and center profitability. The role provides direct leadership to frontline staff across donor floor operations and ensures center activities follow company standards, standard operating procedures, and applicable regulations. The Operations Manager assists with operational management of a plasma collection center and acts on behalf of the Center Manager when that person is absent, potentially managing the center alone for days at a time. This position manages employees in centers collecting more than 50,000 liters.

The role collaborates with the Center Manager, Operations Supervisors, Training and Quality staff, and other key personnel to meet production and quality goals. It oversees staffing and personnel functions, budgets, schedules, operational improvements, donor recruitment, facility and equipment readiness, plasma shipments, financial records, vendor performance, and risk management. The job description notes that managers and supervisors may assign other duties as needed.

Requirements

• Bachelor’s degree or equivalent; a degree in Science, Business, Nursing, Finance, or a related field is preferred.
• Typically 3 or more years of related clinical or general business experience.
• Developing command of leadership, organizational, customer-service, interpersonal communication, and computer abilities.
• Ability to understand and assess FDA regulations.
• Ability to maintain adequate plasma collection levels while adhering to quality standards.
• Ability to motivate staff to achieve established goals and standards.
• May be required to relocate.
• Depending on the area of assignment, directly related experience, a combination of directly related education and experience, and/or competencies may substitute for stated requirements.

Nice To Haves

• Supervisory experience.
• Experience in a medical and/or cGMP-regulated environment.
• Experience with plasma or whole blood.

Responsibilities

• Oversee all aspects of the donor center when the Center Manager is absent, and act on the Center Manager’s behalf.
• Collaborate with Training and Quality staff to meet training and quality goals.
• Coach and lead employees through effective feedback provided via Operations Supervisors.
• Monitor and evaluate operations; work with the Center Manager to develop efficiency action plans, supervise improvements, and make decisions about action-plan modifications.
• Manage personnel functions, including hiring, work assignment and direction, employee development and training, disciplinary actions, termination, and personnel records.
• Partner with the Center Manager on budget preparation and oversee the facility to achieve production targets and quality goals within the agreed cost structure.
• Delegate to, monitor, and hold Operations Supervisors accountable for their performance.
• Direct and supervise employees, including creating and managing work schedules.
• Maintain the ability to perform all center tasks and fill in for production employees when occasionally needed.
• Ensure employees keep the facility neat and clean and equipment in good working order.
• Oversee freezer management, plasma shipments, and equipment failures; respond to freezer alarms and address them appropriately.
• Develop and implement donor recruitment advertising campaigns to improve production levels.
• Maintain familiarity with and ensure compliance with applicable state and federal regulations, FDA-approved SOPs, OSHA, CLIA, and cGMP.
• Direct key personnel in donor selection, plasma collection, and manufacturing records to maintain production standards and regulatory compliance.
• Build rapport with donors to support customer satisfaction and long-term donation.
• Control donor funds and ensure financial records are accurate and in order.
• Keep the Center Manager informed of center irregularities and provide action plans to correct deficiencies.
• Reduce center liability through ongoing risk-management review; investigate unsafe situations and complaints and implement corrective actions.
• Direct and monitor outside vendors.
• Review and monitor special projects for accuracy and timely completion.
• Work with the Center Manager to implement the donor center’s mission in the community.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager