Operations Manager

EōS Fitness•Dallas, TX

14h

About The Position

The Operations Manager leads, coaches, and trains the Service team to create a fun atmosphere and serve as welcoming hosts and an information hub for members, guests, and staff. Reporting to the District Operations Manager, this role oversees the Service team and day-to-day operations that support operational excellence throughout the gym. The manager represents the gym’s commitment to exceptional service and works across departments to improve gym performance and uphold brand standards. Duties may change as gym needs evolve, at management’s discretion.

Requirements

2–3 years of operations management experience.
3–4 years of customer service experience.
Strong verbal and written communication skills for interacting with employees, management, and vendors.
Excellent relationship-building and influencing skills with people at all levels and across functions.
Strong attention to detail and a systematic, thorough approach to problem solving.
Good time-management, organizational, and record-keeping skills.
Excellent MS Office skills.
Must successfully pass a background check.
CPR certification required within 30 days of hire.
Ability to work in a gym setting and move about club floors and rooms; communicate with employees, members, and the public.
Ability to access and operate company computer systems to prepare documents, enter data, and read database or email reports.
Ability to bend routinely and repetitively and lift more than 40 lbs.
Must be knowledgeable and up to date on current company policies and SOPs and ensure adherence.

Nice To Haves

Prior experience in or a strong interest in the fitness industry.
Embraces the company’s Core Values: Take Personal Responsibility, Be Optimistic & Have Fun, Learn & Grow, Be A Team Player, and Fight Hard To Win.

Responsibilities

Lead, coach, train, hire, schedule, and supervise Service team staff, including kids club, front desk, and janitorial staff.
Communicate goals, expectations, procedures, roles, and responsibilities to staff; provide clear, constructive performance feedback.
Create an elevated member experience by listening to members’ needs and concerns and providing helpful responses.
Address member concerns and complaints, manage membership inquiries, and resolve issues promptly.
Monitor and track revenue goals, manage retail, and support compliance with member fees.
Ensure compliance with health and safety regulations, maintain proper certifications, and implement safety protocols.
Inspect and report on gym functionality and cleanliness; supervise maintenance and cleanliness of equipment, locker rooms, and common areas.
Partner with Sales, Fitness, Facilities, and Marketing teams to improve gym performance and uphold brand standards.
Monitor and order inventory, including fitness equipment, cleaning supplies, and retail products.
Communicate calmly and clearly with staff and members during emergencies or unexpected disruptions, providing safety instructions and updates.
Stay current on company policies and standard operating procedures and ensure adherence.
Greet and direct members, guests, and team members upon entry.

Benefits

Free membership for the employee and one family member.
Discounted personal training and merchandise, including supplements.
Employee referral program.
Daily Pay access to funds before payday.
Competitive pay plus vacation, holiday, and sick pay.
Group health, dental, vision, supplemental life, and Employee Assistance Program.
401(k) with company matching.
Personal education growth options through Sophia Learning.
A highly energetic and collaborative team.
Management team support for professional development.