Operations Manager

McFarland Eye Care•Little Rock, AR

14d•Onsite

About The Position

Our Mission at McFarland Eye Care is to Dazzle each and every patient we serve. That mission only works when our Team is supported by clear expectations, strong systems, disciplined execution, and leaders who genuinely care about making work better for the people doing it. The Clinic Operations Manager exists to strengthen the engine of the practice. This role is designed for someone who finds satisfaction in clarity, consistency, and accountability—and who views operational excellence as a service to our Team and our patients. Like our other leadership roles, this position prioritizes Team first, processes second, and setting third. Poor workflows frustrate great people. Misaligned systems erode accountability. Strong operations, on the other hand, free our Team to focus on what matters most: delivering exceptional patient care. This position reports directly to the CEO and plays a central role in reinforcing a renewed culture of accountability, discipline, and continuous improvement across the clinics.

Requirements

Minimum of a Bachelor’s Degree, Healthcare management, or a related field.
Highly structured, disciplined, and organized; thrives on follow-through.
Naturally curious about how things work and motivated to make them better.
Comfortable managing multiple platforms and switching between strategic and tactical thinking.
Confident holding others accountable while maintaining trust and respect.
Financially literate with experience managing or influencing budgets.
Emotionally intelligent; able to balance firmness with empathy.
Demonstrated experience in operations management, preferably in a multi-site healthcare or service environment.
Strong track record of workflow improvement and system optimization.
Experience working with enterprise software platforms (EHR, scheduling, CRM, HR, analytics, etc.).
Proven ability to lead change and drive accountability.

Responsibilities

Develop a deep understanding of end-to-end clinic workflows, identifying inefficiencies, bottlenecks, and failure points.
Lead workflow redesign efforts with the goal of reducing friction for Team members and improving patient experience.
Partner with clinical and administrative leaders to standardize best practices across locations while respecting local realities.
Document workflows and expectations clearly, ensuring they are teachable, repeatable, and measurable.
Serve as the operational owner of key technology platforms used across the clinics.
Ensure platforms are configured, used, and optimized in ways that truly serve the practice rather than adding complexity.
Monitor platform adoption, data integrity, and reporting accuracy.
Partner with IT and vendors to troubleshoot issues, evaluate enhancements, and recommend changes.
Translate operational needs into clear system requirements and vice versa.
Help establish and reinforce a culture of accountability built on clear expectations and consistent follow-through.
Define, track, and review operational KPIs tied to clinic performance, patient experience, and Team effectiveness.
Address performance gaps directly and constructively, always rooted in support for success.
Support leaders in having the conversations they may be avoiding.
Own or co-own clinic operating budgets as assigned.
Monitor labor, supply, and operational expenses, identifying trends and opportunities for improvement.
Evaluate ROI on staffing models, workflow changes, and technology investments.
Partner with the CEO to forecast needs and prioritize spending.
Act as a connective tissue between clinics, leadership, IT, and administrative teams.
Support clinic leaders by providing structure, tools, and clarity—not micromanagement.
Lead change initiatives with discipline, empathy, and persistence.