Operations Manager - Day shift

Ingram Content Group•Fort Wayne, IN

6d•$97,201 - $123,251•Onsite

About The Position

Ingram Content Group is hiring an Operations Manager to support its Distribution team in Fort Wayne, Indiana. The role manages the day-to-day operations of multiple departments and/or shifts in a distribution center, with a focus on production, quality, service levels, and cost. The manager leads, coaches, and develops Supervisors, provides hands-on leadership on the floor, and ensures departments meet service, performance, quality, and human resources expectations.

Requirements

College degree, or a high school diploma or GED with directly related year-for-year experience.
Four years of experience in a high-volume distribution center or production/manufacturing facility, with a clear track record of success.
Three years of experience supervising at least 25 employees.

Responsibilities

Manage the people, materials, and equipment needed for daily production, shipping, and distribution operations, including order routing, material requisitioning, shift staffing, and quality control.
Manage assigned departments within budgeted payroll guidelines and control departmental costs.
Coach, counsel, and develop Operations Supervisors; evaluate Supervisor and Lead capabilities; and build relationships with key managers.
Oversee and direct Supervisors on assigned shifts, approve associate evaluations, maintain accurate attendance and time records, and recommend disciplinary measures as needed.
Analyze staffing needs and delegate work according to department volume; establish backup strategies through cross-training, volume projections, and problem solving.
Interview applicants, approve hiring decisions, and oversee training.
Coordinate with other departments to resolve customer complaints and rush orders and meet client needs; ensure customer service levels and CPU/throughput goals are met.
Manage the progressive counseling process and ensure associates are treated equitably.
Meet established turnover objectives.
Ensure associates follow safety and hazardous-material guidelines.

Benefits

Medical and prescription drug plans, HSA, vision, dental, and Health Care FSA beginning the first day of employment.
15 vacation days and 12 sick days accrued annually, plus 3 personal days.
401(k) match.
Life and AD&D coverage.
Employee Assistance programs.
Group Legal.
Tuition reimbursement program.
Financial and in-kind opportunities to engage with community non-profits.
Company match program for United Way donations.
Volunteer opportunities and in-kind drives for non-profits throughout the year.
Casual dress code.