Operations Manager - Day shift

Ingram Content Group•Fort Wayne, IN

5d•Onsite

About The Position

Ingram Content Group (ICG) is hiring an Operations Manager to support its Distribution team in Fort Wayne, Indiana. The role manages day-to-day operations across a group of departments and/or shifts in a production, manufacturing, or distribution center environment, optimizing production, quality, service levels, and costs. The manager provides hands-on leadership, including daily floor presence, and coaches and develops an assigned team of Supervisors. The position ensures departments meet service, performance, quality, and human resources expectations by building credibility, mastering products and processes, and evaluating Supervisor and Lead capabilities. The position is primarily day shift, with flexibility for evenings and weekends. The hiring salary range is $97,201–$123,251. Compensation is determined in part by education, experience, knowledge, skills, abilities, geographic location, and internal equity and market alignment.

Requirements

College degree, or a high school diploma or GED with directly related year-for-year experience.
Four years of experience in a high-volume distribution center or production/manufacturing facility, with a clear track record of success.
Three years of experience supervising at least 25 employees.

Responsibilities

Manage the people, materials, and equipment needed for daily production, shipping, and distribution operations, including order routing, material requisitioning, shift staffing, and quality control.
Manage a group of departments within budgeted payroll guidelines and control costs for assigned departments.
Coach, counsel, and develop Operations Supervisors; evaluate Supervisor and Lead capabilities; and build relationships with key managers.
Oversee and direct Supervisors on assigned shifts; compose and approve associate evaluations, maintain accurate attendance and time records, and recommend disciplinary measures as needed.
Analyze staffing needs and delegate work based on department volume requirements; establish backup strategies through cross-training, volume projection analysis, and problem solving.
Interview applicants, approve hiring decisions, and oversee training.
Coordinate with other departments to resolve customer complaints and rush orders and meet client needs; ensure customer service levels and CPU/throughput goals are met.
Manage the progressive counseling process and ensure associates in assigned departments are treated equitably.
Meet established turnover objectives.
Ensure associates follow safety and hazardous-material guidelines at all times.

Benefits

Medical and prescription drug plans, HSA, vision, dental, and Health Care FSA, available beginning the first day of employment.
15 vacation days and 12 sick days accrued annually, plus 3 personal days.
401(k) match.
Life and AD&D coverage.
Employee Assistance programs.
Group Legal.
Tuition reimbursement program.
Financial and in-kind opportunities to engage with community nonprofits.
Company match program for United Way donations.
Volunteer opportunities and in-kind drives for nonprofits throughout the year.
Casual dress code.