Manager, Operations - Day Shift

Macy's•Goodyear, AZ

About The Position

The Manager, Operations coordinates and oversees the day-to-day management of a distribution department, managing daily activities to help achieve facility and organizational goals and objectives. The role also includes related duties, special projects, and assignments as required. The manager supports hourly colleagues, monitors operational performance, manages inventory control, and works with peers and IT to improve efficiency, productivity, service, and communication.

Requirements

Bachelor’s degree or equivalent work experience in a related field.
Leadership, mentoring, coaching, and team-management skills.
Ability to analyze work processes and operational data, identify opportunities for improvement, and assess progress toward goals.
Strong written and oral communication skills, including the ability to present to retail division and senior management.
Interpersonal competencies including integrity, trust, adaptability, motivation, initiative, coaching, and mentoring.
Ability to be proactive, responsive, detail-oriented, and productive in a fast-paced environment.
Understanding of warehouse management, negotiation skills, and strategic and tactical planning skills.
Proficiency in problem analysis.
Ability to work a flexible schedule, including days, evenings, weekends, and holidays.
Ability to perform heavy lifting, constant movement, standing, and reaching with arms and hands; prolonged standing and walking; lifting at least 50 lbs.; stooping, kneeling, crouching, and climbing ladders; and potentially reaching above eye level.
Close vision, color vision, depth perception, and focus adjustment.

Responsibilities

Oversee a distribution facility department, focusing on meeting or surpassing goals and targets.
Guide and support hourly colleagues and build high-performing teams.
Generate reports on key metrics for management.
Ensure departments meet expectations for safety, shortage, cost control, quality, processing standards, flexibility, reliability, customer service, and execution of plans.
Conduct presentations to senior management as needed.
Analyze work processes, identify opportunities to optimize them, and implement improvements.
Cultivate a work culture focused on superior customer service and success.
Coordinate with peers to support clear communication and effective handoffs between shifts.
Establish and maintain procedures and metrics to achieve customer satisfaction levels.
Manage all aspects of inventory control.
Review analyses of activities, costs, operations, and forecast data to assess progress toward department goals and objectives.
Create a safe work environment by developing and enforcing Safe/Smart work practices and complying with safety programs.
Collaborate with IT on systems development and refinement to enhance operations, productivity, and service levels.
Foster acceptance and respect and strengthen relationships with colleagues, customers, and communities.
Perform other duties as assigned.

Benefits

Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal/financial advice
Tuition reimbursement