Manager, Operations - Day Shift
About The Position
The Manager, Operations coordinates and oversees the day-to-day management of a distribution department, ensuring operational activities meet facility and organizational goals. The role leads department performance across safety, shortage, cost control, quality, processing standards, flexibility, reliability, customer service, inventory control, and execution of plans. It also focuses on developing hourly colleagues, improving work processes, maintaining customer satisfaction, and collaborating across shifts and with IT to strengthen operations, productivity, and service levels. The position may include other related duties, special projects, or assignments as required.
Requirements
- Bachelor’s degree or equivalent work experience in a related field.
- Exceptional leadership, mentoring, and coaching skills.
- Strong written and oral communication skills.
- Interpersonal competencies including integrity, trust, adaptability, motivation, initiative, and the ability to coach and mentor.
- Ability to be proactive, responsive, detail-oriented, and effective in a fast-paced environment.
- Understanding of warehouse management, negotiation skills, and strategic and tactical planning skills.
- Proficiency in problem analysis.
- Ability to work a flexible schedule, including days, evenings, weekends, and holidays.
- Ability to perform heavy lifting and constant moving, standing, and reaching with arms and hands; stand or walk for prolonged periods; lift at least 50 pounds; stoop, kneel, crouch, and climb ladders; and potentially reach above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
Responsibilities
- Oversee a distribution department, focusing on meeting or surpassing goals and targets.
- Provide guidance and support to hourly colleagues and build high-performing teams.
- Generate reports to inform management about key metrics.
- Ensure departments perform effectively in safety, shortage, cost control, quality, processing standards, flexibility, reliability, customer service, and execution of plans.
- Conduct presentations to senior management as needed.
- Analyze work processes, identify optimization opportunities, and implement improvements.
- Cultivate a work culture dedicated to superior customer service and success.
- Collaborate with peers to support clear communication and effective handoffs between shifts.
- Establish and maintain procedures and metrics to achieve customer satisfaction levels.
- Manage all aspects of inventory control.
- Review analyses of activities, costs, operations, and forecast data to assess progress toward goals and objectives.
- Create a safe work environment, including developing and enforcing Safe/Smart work practices and compliance with safety programs.
- Collaborate with IT as a user in systems development and refinement to enhance operations, productivity, and service levels.
- Foster acceptance and respect and strengthen relationships with colleagues, customers, and communities.
- Perform other duties, special projects, or assignments as required.
Benefits
- Competitive pay and benefits.
- Comprehensive health and wellness coverage.
- 401(k) match.
- Paid time off and eight paid holidays.
- Continuous learning and leadership development.
- Colleague Resource Groups and volunteer opportunities.
- Merchandise discounts.
- Performance-based incentives.
- Annual merit review.
- Employee Assistance Program with mental health counseling and legal and financial advice.
- Tuition reimbursement.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
