Operations Specialist (Day Shift)
About The Position
The Operations Specialist serves as a central point for monitoring, assessing, communicating, and coordinating responses to security and safety risks that may affect company personnel, facilities, operations, travelers, and business interests worldwide. Working within the Company’s Resiliency Center, the specialist maintains continuous awareness of global events and emerging threats and supports informed decision-making during routine operations, elevated threats, and crises. The role covers global risk monitoring, travel risk management, protective intelligence, crisis and incident response, emergency communications, and security operations. During critical incidents, the specialist acts as a communications and coordination hub for incident management teams, supporting information sharing, personnel accountability, mass notification, documentation, escalation, and situational reporting.
Requirements
- Bachelor’s degree or equivalent experience.
- Strong situational awareness, critical thinking, and sound judgment under pressure.
- Excellent analytical and written communication skills, including the ability to process incomplete information quickly and produce clear, concise assessments.
- Ability to manage multiple priorities in a fast-paced, 24/7 security operations environment.
- Ability to balance analytical work with operational execution, monitoring information and initiating responses.
- High degree of attention to detail and discretion.
- Ability to work a fixed day-shift schedule, potentially including weekends and holidays.
- Flexibility to work a 12-hour rotating day-shift schedule; shift hours, durations, and rotations may change based on operational tempo and business needs.
Nice To Haves
- At least 3 years of experience in a Global Security Operations Center (GSOC), emergency dispatch, or a similar 24/7 command center environment.
- Experience operating mass communication, threat intelligence, and travel tracking platforms.
- Experience in a global corporate or pharmaceutical-sector security environment.
Responsibilities
- Continuously monitor global events for threats and assess their potential impact on the Company.
- Support travel risk management by monitoring employee travel and providing outreach and assistance as needed.
- Operate emergency notification platforms to distribute security alerts and critical communications.
- Serve as the initial coordination point during incidents, initiating response procedures and maintaining situational awareness.
- Draft and distribute security alerts, intelligence summaries, and situation reports.
- Support protective intelligence functions through research and assessment of potential threats.
- Maintain incident timelines, event logs, and other operational documentation.
- Coordinate with internal stakeholders and external partners, including law enforcement and emergency services.
- Monitor physical security systems, such as alarms and access control, and coordinate responses.
- Perform duties in accordance with Standard Operating Procedures and participate in exercises to support operational readiness.
- Handle sensitive information with discretion and confidentiality.
- Perform other duties as assigned or required by the Company’s evolving needs.
Benefits
- Medical, dental, and vision healthcare benefits.
- Other insurance benefits for employees and family.
- Retirement benefits, including a 401(k).
- Paid holidays.
- Vacation.
- Compassionate and sick days.
- Eligible for an annual bonus and long-term incentive, if applicable.
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What This Job Offers
Job Type
Full-time
