Director, Operations - Day Shift

Macy's•Goodyear, AZ

1d•$98,900 - $164,800

About The Position

The Director, Operations directs day-to-day Inbound and/or Outbound operations and works with senior executive staff on short- and long-term strategic planning to achieve facility and organizational goals. This role oversees operational performance, colleague development, safety, customer service, staffing, process improvement, and growth-related change. The schedule for this shift is Monday through Thursday, 6:00 AM to 4:30 PM.

Requirements

Bachelor’s degree or equivalent work experience in a related field.
At least 5 years of related experience.
Ability to lead and direct Inbound and Outbound operations and align them with facility and organizational goals.
Ability to coach and guide executive team members and colleagues.
Strong communication skills, including clear and concise presentation of information.
Ability to identify and solve problems promptly and effectively.
Proficiency in Microsoft Office, including Word, Excel, and Access, and experience summarizing data and outlining directions.
Strong understanding of warehouse management and supply chain/logistics trends.
Ability to plan and execute strategies to achieve desired outcomes.
Commitment to diversity, inclusion, and respect.
Ability to work a flexible schedule, including days, evenings, weekends, and holidays, based on department and company needs.
Ability to meet physical demands including heavy lifting, constant movement, standing, and reaching; standing for at least two consecutive hours; lifting at least 30 pounds; stooping, kneeling, crouching, and climbing ladders; and possibly reaching above eye level.
Requires close vision, color vision, depth perception, and focus adjustment.

Responsibilities

Lead Inbound and Outbound operations to meet or exceed goals for Units Per Hour (UPH), Cartons Per Unit (CPU), Service on Time (SOT), and Fill Rate.
Coach and guide executive team members and oversee colleague counseling and coaching.
Ensure departments meet performance standards for safety, cost control, quality, processing efficiency, reliability, and customer service.
Develop and implement short- and long-term strategies to improve profitability, productivity, and operational efficiency.
Assess work processes and implement improvements and optimization opportunities.
Cultivate a culture focused on superior customer service.
Establish and uphold procedures and metrics to ensure customer satisfaction.
Drive and manage organizational changes related to growth.
Analyze activities, costs, operations, and forecast data to measure progress toward department goals.
Develop training programs and ensure colleagues understand and follow them.
Foster acceptance and respect and strengthen relationships with colleagues, customers, and communities.
Promote a safe work environment and enforce safety protocols.
Collaborate with operational leaders to anticipate staffing needs based on volume plans and use staffing tools to adapt to changes in demand.
Perform additional duties, special projects, and assignments as needed.

Benefits

Competitive pay and benefits
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal/financial advice
Tuition reimbursement