Operations Support Lead - Day Shift

DRiV•Smyrna, TN

2d•Onsite

About The Position

The Operations Support Lead provides administrative, operational, and systems support for Tenneco’s distribution center in Smyrna, Tennessee. The role supports Operations leadership by maintaining labor management and operational systems, supporting production reporting, administering employee access and system accounts, coordinating purchasing activities, and providing front-line assistance to team members, visitors, and vendors. The position calls for strong analytical and organizational skills, professionalism, confidentiality, and the ability to manage multiple priorities in a busy distribution environment. The successful candidate will support warehouse operations, work with system data and reporting, and serve as a front-office resource for employees and visitors.

Requirements

High school diploma or GED.
At least 2 years of experience supporting operations, warehouse administration, production reporting, or business systems.
Intermediate to advanced competency in Microsoft Excel, Word, Outlook, and Teams.
Strong analytical, organizational, and problem-solving skills.
Ability to manage multiple priorities and deadlines in a fast-paced environment.
Excellent written and verbal communication skills.
High attention to detail and data accuracy.
Ability to maintain confidentiality and professionalism.
Ability to work independently and collaboratively with cross-functional teams.
Strong customer service orientation and interpersonal skills.

Nice To Haves

Experience in a distribution center, warehouse, manufacturing, or logistics environment.
Working knowledge of Manhattan Labor Management (LM), SAP, Swisslog, Cognos, or similar systems.
Experience with employee access administration and user account management.
Experience with operational reporting, labor tracking, and productivity metrics.
Experience with purchasing, accounts payable, or vendor management processes.
Experience supporting multiple operational departments in a high-volume environment.

Responsibilities

Maintain Labor Management System records, employee profiles, reporting structures, and user accounts across Manhattan, Swisslog, SAP, and other operational systems.
Assign employees to supervisors, departments, and reporting hierarchies; configure profiles, permissions, roles, and system access.
Enter approved employee downtime transactions into Manhattan LM, audit labor records, investigate discrepancies, troubleshoot productivity reports, resolve data anomalies, reset passwords, and maintain inactive accounts.
Generate and distribute labor productivity, performance, and low-performance reports; prepare corrective action reports based on established standards.
Maintain spreadsheets and databases supporting warehouse and packaging operations; compile production data across departments and shifts and support daily, weekly, and monthly reporting.
Assist supervisors and managers with reporting, analysis, and operational data requests.
Submit and track SAP access requests; configure SAP user settings, warehouse assignments, and access parameters; assign reporting access and user groups within SAP and SQ00; maintain access records.
Assist with implementation and support of new operational processes and technologies.
Obtain vendor quotes, create and track purchase order requests, coordinate approvals, process vendor invoices, maintain documentation, help resolve invoice and PO discrepancies, and support MRO ordering and supply requests.
Coordinate communication among vendors, Finance, and site leadership as needed.
Serve as the primary contact for visitors, vendors, contractors, and team members; greet visitors, answer and route calls, and maintain visitor logs, badge records, and site access documentation.
Coordinate interview packets and candidate onboarding materials; process mail and facility communications; maintain bulletin boards, employee communications, and administrative records.
Prepare meeting and training rooms and materials; provide general administrative support to Operations leadership and other departments.
Provide backup support for claims processing and other operational functions as needed.
Maintain SOX-related records and compliance documentation; support employee engagement initiatives, meetings, and site events.
Participate in continuous improvement activities to enhance operational efficiency and reporting accuracy, and perform other duties as assigned.