Operations Manager

Ulta Beauty, Inc. • Los Angeles, CA

8h

About The Position

The Operations Manager leads through Ulta Beauty’s mission, vision, and values to develop a high-performing team and support top-line sales growth. The role leads Task Associates and the Merchandise Manager and supports retail store operations, including merchandising, planograms, realignments, and inventory life-cycle processes. The Operations Manager drives store performance, talent acquisition and development, operational compliance, and adherence to standard operating procedures. The position calls for operational excellence, a results-driven approach, and the ability to lead, influence, and develop a team while responding efficiently to changing circumstances.

The Operations Manager helps achieve store goals for sales, guest loyalty, payroll, omnichannel performance, and shrink; uses reporting and company resources to identify and deliver improvements; and supports scheduling and workload completion within budget. The role recruits and develops associates, fosters an inclusive and collaborative culture, and works with vendor partners and store leadership. It ensures operational processes, policies, safety, inventory control, cash management, and loss-prevention standards are followed, and communicates business trends and operational needs to field leadership.

This is a full-time role with a flexible schedule that includes days, evenings, weekends, and holidays. The role requires availability for Sunday and Monday shifts and attendance at corporate business meetings and conferences. The listed pay range is $28.00–$35.00 per hour, with the opportunity for eligible associates to earn additional compensation under the company’s bonus plan. Full-time positions are eligible for paid time off and health, dental, vision, life, and disability benefits.

Requirements

• 2–3+ years of fast-paced retail management or other relevant work experience.
• Experience driving sales, interpreting reporting data, managing payroll budgets, and controlling expenses.
• Experience monitoring inventory, achieving operational excellence, driving a service culture, and executing merchandising directives.
• Experience attracting, developing, and motivating talent; adapting to change; building collaborative relationships; and leading and influencing a team.
• Proficiency with basic technology, such as point-of-sale systems, Microsoft Office programs, and Apple devices.
• Excellent written and verbal communication skills.
• Strong collaboration and interpersonal skills.
• Strong organizational skills and ability to manage multiple tasks.
• Ability to react under pressure, exercise good judgment in ambiguous situations, and remain flexible and adaptable.
• Work a flexible, full-time schedule that includes days, evenings, weekends, and holidays.
• Availability to work shifts on Sundays and Mondays.
• Ability to meet the described physical demands, including continuous store mobility, coordination and manipulation of objects, and lifting or moving up to 25 pounds.

Nice To Haves

• Bachelor’s degree preferred.

Responsibilities

• Promote accountability for store goals related to retail and service sales, guest loyalty, payroll, omnichannel performance, and retail shrink.
• Drive profitability through operational excellence, sales growth, and expense control.
• Use store forecasts and payroll budgets to support scheduling and complete operational workload on time and within budget.
• Review and respond to financial and operational reports, store visit results, and audits.
• Use company programs, tools, and resources to improve store performance.
• Perform makeup applications, skincare analyses, and product demonstrations for guests.
• Stay informed about industry trends, products, services, ingredients, and benefits.
• Maintain regular attendance and hold store associates accountable to the attendance policy.
• Attract, hire, and retain a diverse team and address store staffing needs.
• Build an engaged team through collaboration, communication, and prioritization of work.
• Create an inclusive environment that encourages associate growth and engagement.
• Support professional development through training, feedback, coaching, performance reviews, succession planning, and development plans.
• Participate in ongoing training, including brand and category education, and ensure direct reports do the same.
• Establish vendor partnerships to support shipment and planogram expectations.
• Model operational excellence alongside the leadership team by setting priorities, providing direction and support, and sharing best practices.
• Execute the Guest Engagement Leader program to support guest experience and store performance goals.
• Ensure compliance with company policies, procedures, standards, and dress code.
• Oversee operational focuses, including advertising sets, visual sets, planograms, realignments, and inventory life-cycle processes.
• Use company scheduling and task-management tools to manage attendance, schedules, and store workload.
• Manage service, boutique, and store supply inventory and ordering within allocated budgets.
• Protect company assets and minimize loss through workplace safety, inventory control, cash management, and loss prevention.
• Execute inventory-control processes, including theft, damage, hazardous waste, adjustments, and product returns; complete theft reporting as needed.
• Support adoption of company initiatives and technology, communicate expectations, and ensure store tasks are completed.
• Communicate business trends, opportunities, events, operational challenges, merchandise needs, and competitive conditions to field leadership.
• Attend corporate business meetings and conferences.

Benefits

• Paid time off for eligible full-time positions.
• Health insurance for eligible full-time positions.
• Dental insurance for eligible full-time positions.
• Vision insurance for eligible full-time positions.
• Life insurance for eligible full-time positions.
• Disability benefits for eligible full-time positions.
• Eligible associates may earn additional compensation under the company’s bonus plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed