Operations Manager - FSD

Signature Aviation•Sioux Falls, SD

About The Position

The Operations Manager is a member of the base leadership team responsible for overseeing day-to-day operations to ensure safe, efficient, and high-touch service for private aviation guests, crews, and residents. The role leads and coordinates team activities while upholding Signature Aviation’s hospitality standards, and may also perform frontline duties alongside the team to support a seamless guest experience. This hands-on role requires flexible scheduling, including nights, weekends, and holidays, and work in indoor and outdoor environments near active aircraft and ground service equipment. The Operations Manager leads teams, manages performance and training, coordinates base and ramp operations, supports guest service, and maintains safety, security, compliance, inventory, fuel, and operational records.

Requirements

High school diploma or GED.
One to two years of experience and/or training in aviation or cargo operations, or an equivalent combination of education and experience.
At least 18 years of age.
Ability to pass company criminal and motor vehicle background checks and drug tests, meet airport background-check requirements for an airport security badge, and be insurable under applicable company insurance policies.
Excellent vision and coordination to move and/or direct aircraft.
Ability to pass a color vision test for visually inspecting aviation fuel.
Legally authorized to work in the jurisdiction of employment.
Valid state driver’s license; certain locations require a commercial driver’s license (CDL) based on local regulations and business needs.
Ability to assign tasks, provide performance feedback, administer corrective action, and motivate others.
Excellent guest service skills; energetic, outgoing, guest-focused approach; ability to anticipate guest needs, prioritize requests, and multitask in a fast-paced environment while maintaining professionalism and confidentiality.
Ability to read and understand safety rules, operating instructions, and procedure manuals in English; communicate clearly in English in person, by telephone, radio, and in writing; and write routine reports and correspondence.
Ability to perform basic math, including percentages, fractions, angles, degrees, and time calculations.
Ability to enter, exit, and operate motor vehicles and ground support equipment, including fuel trucks, vans, tugs, freight-handling equipment, and cars, and meet the physical requirements specified in the referenced chart.
Ability to solve practical problems in situations with limited standardization and interpret written, oral, diagrammatic, or schedule-based instructions.
Ability to work well with others and collaborate effectively with team members and guests.
Ability to use a computer, complete computer-based training, use Microsoft Word, Excel, PowerPoint, and Outlook, and learn company software.
Strong time and project management and organizational skills, and ability to complete company training programs successfully and on time.

Nice To Haves

Training and approval for specialty responsibilities such as aircraft oil and oxygen service, and other base-specific certifications such as towing and de-icing; ability to become approved is required.
Experience resolving conflicts in a hospitality environment.

Responsibilities

Lead a team conducting base operations safely and efficiently in accordance with established policies and standard operating procedures, ensuring effective and accurate communication.
Manage the performance of Airside Experience and/or Guest Experience teams, address performance deficiencies, and administer corrective action as needed.
Interview, onboard, train, and manage team members, supporting their engagement and development.
Schedule, coordinate, and assign duties to qualified team members; conduct shift and team meetings and manage special events.
Provide on-the-job training and assistance, and ensure required airline training is administered and completed.
Serve as a resource on guest service matters and an escalation point for guest inquiries.
Assist with ramp operations and services for guests, clients, vendors, and aircraft crewmembers, including aircraft storage, cargo operations, fueling, de-icing, lavatory, ground power and potable water services, parking, marshalling, wing walking, catering delivery, and towing.
Prepare for arriving and departing aircraft, identify and perform open job tasks, correct observed safety concerns, and conduct and document safety observations.
Operate and drive ground service equipment, including fuel and de-icing trucks, ground power units, tugs, stair trucks, and freight-handling equipment, as needed.
Assist with or manage regulatory compliance, audits, and reporting for airport or government parties when requested.
Manage base supplies, uniforms, and equipment inventory in accordance with procurement and expense procedures.
Maintain security of the premises, including street-side areas, parking lots, terminal, hangars, and the airport operations area (AOA).
Maintain safe, clean, and secure ramps and operations.
Monitor and maintain fuel inventories, including ordering, fuel quality control checks, fuel receipt, and related documentation.
Understand, comply with, and enforce operational, safety, and guest service requirements.
Stop work when an unsafe condition or act could cause harm to people, the environment, company or guest assets, or the company’s reputation.
Follow emergency response procedures during critical events.
Understand, comply with, and enforce physical, cyber, and data security protocols established by Signature Aviation and the airport.
Maintain accurate records of team members’ time worked and activities and services performed; may oversee payroll and compliance.