Operations Manager

U.S. Lawns in York, PA•Hanover, PA

15d•$65,000 - $85,000•Onsite

About The Position

U.S. Lawns is seeking a hands-on, results-driven Operations Manager to lead daily operations, drive team performance, and ensure top-tier service delivery across commercial landscape maintenance and enhancement services. This leadership role is perfect for someone who thrives on accountability, coaching teams, and keeping operations smooth, safe, and profitable. If you're passionate about people, performance, and process—and know how to lead with integrity—this is your opportunity to make a lasting impact.

Requirements

Leadership Skills: Ability to coach, manage, and motivate crews.
Business Acumen: Understand budgets, cash flow, sales goals, and operations metrics.
Customer Focus: Strong communication and follow-through with clients.
Organizational Skills: Ability to juggle scheduling, staffing, shop maintenance, and reporting.
Safety Mindset: Experience in enforcing safety programs and regulatory compliance.
Tech Comfort: Able to use job tracking systems, email, and Microsoft Office tools.
Able to lift up to 60 lbs and work in outdoor environments, including hot, cold, or wet conditions.
Regularly required to stand, sit, walk, reach, stoop, or crouch.
Occasionally exposed to chemicals, machinery, and moderate noise levels.
Maintain an active spray license and appropriate driver's license.

Nice To Haves

You enjoy working outdoors in all types of weather and take pride in creating beautiful, well-kept landscapes.
You’re reliable, have a positive attitude, show up on time, and believe in putting in an honest day’s work.
You’re a team player who communicates well and supports others to get the job done right.
You value structure and consistency, and can follow systems that help the team run smoothly.
You’re comfortable using equipment (or willing to learn) and take pride in maintaining tools and vehicles.

Responsibilities

Assist in creating and managing labor and material budgets.
Monitor actuals vs. budget and make data-driven decisions.
Manage purchasing and control costs.
Understand P&L statements and cash flow needs.
Support accounts receivable collections as needed.
Maintain strong client relationships through routine communication and quick follow-up.
Respond to service requests promptly and professionally.
Meet with customers to establish maintenance and enhancement budgets.
Track customer interactions using a contact log.
Recruit, hire, and onboard field employees.
Assign uniforms and equipment; manage the 5-Star Training Program.
Conduct performance evaluations and supervisory coaching.
Recommend wages and lead seasonal staffing decisions.
Maintain morale, ensure accountability, and lead disciplinary processes when necessary.
Plan and lead safety meetings; maintain all related documentation.
Enforce safety standards and proper PPE usage.
Oversee HazCom program and SDS documentation.
Conduct equipment/vehicle safety inspections.
Assist with execution of the Sales Action Plan.
Develop enhancement goals and review contract renewals.
Generate new business through upselling, referrals, and proposals.
Track sales performance and manage enhancement schedules.
Schedule crew routing and manage dispatch and returns.
Ensure proper job sequencing, equipment delivery, and material handling.
Supervise enhancement projects, manage calendars, and adapt to weather-related changes.
Manage equipment maintenance, inventory, and shop safety protocols.
Coordinate timesheets, hiring paperwork, and field documentation with the office.
Help maintain organized job files and verify enhancement billing.
Communicate uniform and supply needs across departments.
Ensure a clean, functional training area and respond proactively to deadlines.
Maintain an active spray license and appropriate driver's license.
Ensure required vehicle and driver information is provided to the office.
Uphold U.S. Lawns brand standards and support local branch plans.