Operations Manager

Target Hospitality•, TX

14d•Onsite

About The Position

Target Hospitality is a leading provider of specialty rental and hospitality services, delivering turnkey workforce housing, culinary, and facility management solutions to remote and challenging environments across North America. We take pride in building not just accommodations, but communities — and that same commitment to people extends to our own team. We believe that a great guest experience starts with a great employee experience, and we invest in the people who make that happen every day.

Requirements

Bachelor's degree in Hospitality Management, Business Administration, or a related field, or equivalent operational experience.
5+ years of progressive operations experience in hospitality, workforce housing, food service, or facilities management.
3+ years of leadership experience managing salaried managers or multi-department teams.
Demonstrated accountability for operational budgets and P&L performance.
Proven ability to build and maintain client relationships in a contract services environment.
Strong analytical skills, with the ability to interpret operational and financial data and act on it.
Proficiency with Microsoft Office, and experience with hospitality, workforce management, or ERP systems.
Valid driver’s license and ability to travel between assigned locations.
Ability and willingness to travel and work long rotations away from home.
Must be able to pass a background check and urinalysis.

Nice To Haves

Multi-site or remote-site operations experience strongly preferred.
Valid food safety certification (ServSafe or equivalent) preferred.
First aid certification is an asset.

Responsibilities

Accountable and responsible for maintaining a safety culture, following all SOPs, JSAs, and policies and procedures as set out by Target Hospitality.
Oversee day-to-day operations across assigned lodge locations, including hospitality, food service, housekeeping, maintenance, and front desk functions.
Lead, develop, and hold accountable the Lodge Managers and site leadership teams within the assigned portfolio.
Own operational budgets and P&L performance for assigned locations, managing labor, food, and supply costs against occupancy and contract terms.
Serve as the primary operational point of contact for clients, maintaining relationships and resolving service issues promptly and professionally.
Monitor occupancy, census, and service levels, adjusting staffing and resources to meet fluctuating demand.
Conduct regular site visits, inspections, and audits to verify compliance with company standards, food safety, HSE requirements, and client expectations.
Partner with Talent Acquisition and Human Resources on staffing plans, hiring, onboarding, retention, and employee relations matters across assigned sites.
Drive consistency in SOPs, service standards, and reporting across all locations in the portfolio.
Support lodge mobilization, expansion, and demobilization activities, including readiness planning and resource coordination.
Manage vendor and contractor relationships, including scopes of work, performance, and cost control.
Prepare and present operational reports, KPIs, and performance summaries to senior leadership.
Lead emergency response and business continuity efforts at assigned locations.
Exceed our guests’ needs by providing world-class customer service.
Attend all safety meetings and participate in Target Hospitality emergency response procedures.
Additional duties may be assigned by a manager.