Operations Manager

Motorola Solutions•Elgin, IL

14d•$101,100 - $145,000•Onsite

About The Position

The Operations Manager – POD Leader for Emergency Call Handling and Computer Aided Dispatch is the central operational driver for daily workflow execution, line prioritization, and cross-functional coordination across multiple operational lines. The role addresses floor-level bottlenecks, enforces process discipline, ensures inventory accuracy, and connects Warehouse Operations, Engineering, Purchasing, and Project Management. The manager oversees operations spanning procurement, warehouse management, and transportation; develops inventory strategies and standard operating procedures; and manages supplier, third-party logistics, and freight-carrier relationships. The role also partners with Sales and Finance on demand analysis and S&OP forecasts, tracks operational KPIs, and uses ERP/WMS data to identify bottlenecks and implement continuous improvement initiatives.

Requirements

Bachelor’s degree in Supply Chain Management, Business Administration, Operations, or a related field.
At least 5 years of progressive supply chain or logistics experience.
At least 2 years in a supervisory or management role.
Advanced proficiency with ERP systems such as SAP, NetSuite, or Oracle, and Warehouse Management Systems.
Strong Excel and data-modeling skills.
Strong negotiation tactics, root-cause analytical problem-solving, and cross-functional leadership.

Nice To Haves

Master’s degree.
APICS/CSCP certification.

Responsibilities

Oversee day-to-day operations across procurement, warehouse management, and transportation systems.
Develop and execute inventory management strategies to optimize stock levels, minimize holding costs, and prevent stockouts.
Establish standard operating procedures to improve operational consistency and regulatory compliance.
Manage relationships with suppliers, third-party logistics providers, and freight carriers to ensure SLA compliance.
Monitor vendor performance metrics and conduct periodic quality and delivery audits.
Partner with Sales and Finance to analyze demand trends and maintain accurate sales and operations planning forecasts.
Track KPIs including On-Time In-Full, inventory turnover, cycle time, and freight cost per unit.
Use ERP/WMS data to identify process bottlenecks and implement lean continuous improvement initiatives.
Coordinate daily workflows, prioritize operational lines, address floor-level bottlenecks, enforce process discipline, and ensure inventory accuracy across operational teams.