Operations Manager

GardaWorld•Detroit, MI

14d

About The Position

GardaWorld Cash is seeking an experienced operations leader to oversee daily cash-processing operations and lead a team responsible for accurate, secure, and efficient customer service. The role combines leadership, problem-solving, and operational expertise to maintain performance, quality, security, and compliance standards. The Operations Manager leads supervisors and operational teams in a secure cash-processing environment; oversees processing of cash, coin, checks, ATM settlements, and change orders; and ensures work is completed accurately, efficiently, and on schedule. The role monitors productivity, quality, and service levels, drives continuous improvement, partners with site leadership on operational and financial goals, and investigates and resolves operational issues, discrepancies, and balancing exceptions. The manager recruits, trains, coaches, and develops employees; creates schedules and manages staffing; fosters accountability, safety, security, and teamwork; and ensures compliance with company policies, customer requirements, and audit standards. The position supports customer relationships, represents the operation in meetings and discussions, and steps into site leadership responsibilities when needed. It is based in a fast-paced, secure production environment, with a flexible schedule tied to business and operational needs, occasional evenings, weekends, holidays, and overtime, and up to 20% travel depending on location and business needs. Physical requirements include standing, walking, bending, lifting, and moving throughout the day; regularly lifting up to 50 pounds and occasionally moving heavier items with assistance; prolonged standing; and computer use.

Requirements

At least 3 years of leadership experience managing teams in operations, manufacturing, logistics, production, banking, or other high-volume processing environments.
Proven ability to motivate employees, manage performance, and drive results.
Strong organizational, problem-solving, and decision-making skills.
Excellent verbal, written, and interpersonal communication skills.
Proficiency with Microsoft Office, including Excel, Outlook, and Word.
High school diploma or GED.

Nice To Haves

Experience in cash handling, cash vault operations, banking operations, armored transportation, or a secure processing environment.
Bachelor's degree in Business, Operations Management, Finance, or a related field.
Experience managing supervisors or multiple operational teams.

Responsibilities

Lead and develop supervisors and operational teams in a secure cash-processing environment.
Oversee daily processing of cash, coin, checks, ATM settlements, and change orders.
Ensure work is completed accurately, efficiently, and on schedule.
Monitor productivity, quality, and service levels while driving continuous improvement.
Partner with site leadership to achieve operational and financial goals.
Investigate and resolve operational issues, discrepancies, and balancing exceptions.
Recruit, train, coach, and develop employees for long-term success.
Create schedules and manage staffing to support business demands.
Foster a culture of accountability, safety, security, and teamwork.
Ensure compliance with company policies, customer requirements, and audit standards.
Support customer relationships and represent the operation during meetings and discussions.
Step into site leadership responsibilities when needed.