Operations Manager Trainee

PDS Health•San Diego, CA

2d•$29 - $40

About The Position

The Operations Manager Trainee (OMT) develops the skills and company knowledge needed to independently manage a financially viable PDS-supported dental office. The trainee owns their professional development by completing the OM Development Program with support from a direct supervisor. Development includes structured curriculum, on-the-job practical application, and development meetings. The expectation is that the trainee will be ready to independently manage a dental office within 4–6 months, following timely completion of the program. The role involves learning and applying the company’s operational model and culture, developing and leading office teams, supporting patient experience, and managing office performance and finances. Trainees report weekly to a Regional Manager. Upon completion of the Operations Manager training program, the role becomes salaried.

Requirements

High school diploma or equivalent.
Five or more years of related work experience in operational management.
Maintain a valid driver’s license and automobile insurance; the license is subject to motor vehicle record verification at hire. Alternatively, have reliable alternate transportation that permits timely travel to assigned offices.
Travel to multiple offices per day as required; travel may be planned or unplanned and can change without notice.
Knowledge of dental plans, insurance fees, administrative guidelines, limitations and exclusions, reporting systems, business correspondence and reporting techniques, and profit-and-loss principles.
Proficiency with Microsoft applications, Epic, 1VU, BOX, and standard office equipment.
Ability to make timely, accurate decisions using available information, including when information is vague or limited.
Ability to multitask and work effectively in a fast-paced, sometimes ambiguous environment without compromising work quality.
Ability to prioritize tasks and projects with limited direction and contribute to organizational success.
Ability to read and interpret common financial reports and legal documents, and respond to inquiries from patients, team members, regulatory agencies, vendors, and others in the business community.
Ability to draw valid conclusions, exercise sound judgment, make decisions under pressure, and interpret and apply policies and procedures.
Ability to use mathematical concepts including probability, statistical inference, fractions, percentages, ratios, and proportions in practical situations.
Personal responsibility for assigned tasks, ability to work with others, and willingness to accept direction.
Commitment to educational advancement and flexibility in adapting processes to unique needs.
Effective verbal and written communication and presentation skills; ability to lead, prioritize, coach, mentor, train, write performance evaluations, provide feedback, and handle team member relations issues.
Organizational ability and a systematic approach to assignments, including the ability to bring order to complex situations.
Strong problem identification, analysis, and resolution skills.
Detail-oriented, organized, process-focused, proactive, self-motivated, and patient-focused.

Nice To Haves

Associate degree or bachelor’s degree.
Five or more years of experience leading a team and mentoring and coaching subordinates.

Responsibilities

Model company culture, values, standards, and operational practices in accordance with the We Believe Behavioral Framework.
Assess, hire, train, supervise, counsel, coach, and retain team members.
Assess, investigate, and resolve staff and patient issues by analyzing circumstances and developing timely, effective solutions.
Execute the PDS Operational Model consistently to meet office imperatives in partnership with the Owner Dentist.
Drive year-over-year revenue and profit growth, and manage expenses to achieve monthly goals and budgets.
Follow cash management and accounting protocols.
Help develop the team’s ability to deliver the Perfect Patient Experience.
Provide leadership, coaching, and mentoring to identify and implement improvement opportunities.
Keep commitments and communicate openly and promptly with direct supervisors, raising issues and concerns early.
Maintain a professional appearance and demeanor and interact with others respectfully in accordance with company policies.
Learn and use resources for people-related functions, including assessment, hiring, retention, performance evaluation, separation, and compensation guidance and execution.
Ensure compliance with company policies and applicable state, federal, and other regulatory requirements.
Report weekly to the Regional Manager on accomplishments, areas for improvement, performance goals, and system effectiveness.
By the end of the development program, demonstrate competency managing Front Office and Back Office team members, including leadership and team development.
Develop and implement an office success plan, including staff development and office protocols that support efficient operations during manager absences.
Perform other duties assigned by the direct supervisor that improve team member development outcomes.