Operations Manager Trainee

PDS Health•Davie, FL

2d•$28 - $39

About The Position

The Operations Manager Trainee (OMT) learns the skills and company knowledge needed to independently run a financially viable PDS-supported dental office. The trainee owns their professional development by completing the OM Development Program, with support from a direct supervisor through structured curriculum, practical on-the-job application, and development meetings. The role is expected to be able to independently manage a dental office within 4–6 months after timely completion of the program. Upon completion of the training program, the role becomes salaried.

Requirements

High school diploma or equivalent.
Five or more years of related operational management work experience.
Maintain a valid driver’s license and automobile insurance, with license verification through a motor vehicle record check at hire; alternatively, have reliable alternate transportation that enables timely travel between multiple assigned offices.
Travel to multiple offices per day as required; travel may be planned or unplanned and may change without notice.
Knowledge of dental plans, insurance fees, administrative guidelines, limitations and exclusions, reporting systems, business correspondence and reporting techniques, and profit-and-loss business principles.
Proficiency with Microsoft applications, Epic, 1VU, BOX, and standard office equipment.
Ability to make timely, accurate decisions using available information, including when information is vague or limited.
Ability to multitask and work in a fast-paced, sometimes ambiguous environment without compromising work quality.
Ability to prioritize tasks and projects with limited direction and contribute to organizational success.
Ability to read and interpret financial reports and legal documents and respond to inquiries from patients, team members, regulators, vendors, and other business contacts.
Ability to draw valid conclusions, use sound judgment, and make decisions under pressure.
Ability to interpret and apply policies and procedures.
Ability to work with mathematical concepts, including probability and statistical inference, and apply fractions, percentages, ratios, and proportions to practical situations.
Strong personal responsibility, ability to work with others, and willingness to accept direction.
Commitment to educational advancement and flexibility in adapting processes to unique needs.
Effective verbal and written communication and presentation skills, including the ability to lead, prioritize team duties, coach, mentor, train, write performance evaluations, provide feedback, and handle team-member relations issues.
Strong organizational ability and a systematic approach to assignments, including the ability to bring order to complex situations.
Strong problem-identification, analysis, and solving skills.
Detail-oriented, organized, process-focused, proactive, self-motivated, and patient-focused.
Ability to create presentations and deliver them effectively.

Nice To Haves

Associate degree or bachelor’s degree.
Five or more years of experience leading a team, mentoring, and coaching subordinates.

Responsibilities

Model company culture, values, standards, and operational practices, and learn to foster PDS culture and values in the office.
Assess, hire, train, supervise, counsel, coach, and retain suitable team members.
Assess, investigate, and resolve staff and patient issues using timely and effective solutions.
Execute the PDS Operational Model consistently and partner with the Owner Dentist to meet office imperatives.
Drive year-over-year revenue and profit growth.
Manage expenses to achieve monthly goals and budget.
Follow cash-management and accounting protocols.
Help develop the team’s ability to deliver the Perfect Patient Experience.
Lead, coach, and mentor team members, identifying and implementing opportunities for improvement.
Maintain commitments and open communication with direct supervisors, developing trust-based relationships and raising issues and concerns early.
Maintain a professional appearance and demeanor and treat others professionally and respectfully.
Develop proficiency with people-related processes and resources, including assessment, hiring, retention, performance evaluation, separation, and compensation guidance and execution.
Ensure compliance with company policies and applicable state, federal, and other regulatory requirements.
Report weekly to the Regional Manager on accomplishments, improvement areas, performance goals, and system effectiveness.
By the end of the development program, demonstrate competency managing Front Office and Back Office teams and developing team members.
Develop and implement an office success plan, including staff development and office protocols that support efficient operations during manager absences.
Perform other duties assigned by the direct supervisor that improve team-member development outcomes.