Operations Manager Trainee

PDS Health•Port Charlotte, FL

About The Position

The Operations Manager Trainee (OMT) develops the skills and company knowledge needed to independently run a financially viable PDS-supported dental office. The trainee owns their professional development by completing the OM Development Program with support from their direct supervisor. Development includes structured curriculum, practical on-the-job application, and development meetings. The role is intended to prepare each trainee to manage a dental office independently within 4–6 months after timely completion of the program. Upon completion of the training program, the role becomes salaried.

Requirements

High school diploma or equivalent.
Five or more years of related work experience in operational management.
Maintain a valid driver’s license and automobile insurance, with the license verified through a motor vehicle record check at hire; alternatively, have reliable alternate transportation that enables timely travel to assigned offices.
Have reliable transportation for required travel to multiple offices per day; travel may be planned or unplanned and may change without notice.
Demonstrate results orientation, effective team-building, patient advocacy, process-focused operations, financial acumen, and the ability to influence and coach others.
Know dental plans, insurance fees, administrative guidelines, limitations and exclusions, reporting systems, business correspondence and reporting techniques, and profit-and-loss principles.
Use Microsoft applications, Epic, 1VU, BOX, and standard office equipment.
Exercise independent judgment and make timely, accurate decisions with sometimes vague or limited information.
Multitask effectively in a fast-paced and sometimes ambiguous environment without compromising work quality.
Prioritize tasks and projects with limited direction and contribute to organizational success.
Read and interpret financial reports and legal documents, and respond to inquiries from patients, team members, regulatory agencies, vendors, and others in the business community.
Draw valid conclusions, use sound judgment, make decisions under pressure, and interpret and apply policies and procedures.
Apply mathematical concepts, including fractions, percentages, ratios, and proportions, to practical situations.
Take responsibility for assigned tasks, work with others, and accept direction.
Show commitment to educational advancement and adapt processes to meet unique needs.
Communicate effectively verbally and in writing; lead, prioritize, coach, mentor, train, write performance evaluations, provide feedback, and handle team member relations issues.
Organize work systematically, identify and analyze problems, and develop solutions.
Be detail-oriented, organized, process-focused, proactive, self-motivated, and patient-focused.
Create presentations and demonstrate strong presentation skills.

Nice To Haves

Associate degree or bachelor’s degree.
Five or more years of experience leading a team, mentoring, and coaching subordinates.

Responsibilities

Model company culture, values, standards, and best operational practices using the We Believe Behavioral Framework, and learn to foster an environment that promotes PDS culture and values.
Assess, hire, train, supervise, counsel, coach, and retain right-fit team members.
Assess, investigate, and resolve staff and patient issues by analyzing the circumstances and developing timely, effective solutions.
Execute the PDS Operational Model consistently to meet office imperatives in partnership with the Owner Dentist.
Drive year-over-year revenue and profit growth.
Manage expenses to achieve monthly goals and budgets.
Demonstrate proficiency in cash management and accounting protocols.
Help develop the team’s ability to deliver the Perfect Patient Experience.
Lead, coach, and mentor team members to identify and implement improvement opportunities.
Keep commitments and communicate openly and early with direct supervisors, raising issues and concerns to build trust-based relationships.
Maintain a professional appearance and demeanor in accordance with company policies, and treat others professionally and respectfully.
Develop proficiency with People-related tools and resources, including assessment, hiring, retention, performance evaluation, separation processes, and compensation guidance and execution.
Ensure compliance with company policies and applicable state, federal, and other regulations.
Report weekly to the Regional Manager on accomplishments, areas for improvement, performance goals, and system effectiveness.
By the end of the development program, demonstrate competency managing Front Office and Back Office team members and developing the team.
Develop and implement an office success plan, including staff development and office protocols that support efficient operations during manager absences.
Complete other duties assigned by the direct supervisor that improve team member development outcomes.
Travel to assigned offices as required, potentially visiting multiple offices per day.