Operations Manager/Sr. Manager, Mobile Clinics- City Launcher

Dutch•Houston, TX

About The Position

Dutch is piloting mobile vaccine clinics that bring veterinary care to pet owners through pop-up events at retail partner locations. The pilot is starting in the Bay Area, with additional cities planned as the model is proven. This is a build-from-zero, ambiguity-heavy role owning a new business line end to end. The Mobile Clinic, City Launcher owns the full lifecycle of establishing mobile vaccine clinic operations in each new market, including staffing, vendor and store relationships, logistics, compliance, launch-day execution, and post-launch P&L. The role is hands-on in the field for early pilot events and develops what works into a repeatable playbook for local teams as the business expands city by city.

Requirements

6–8+ years of experience in operations, market/city launch, general management, or field operations, ideally at a startup that has scaled a physical, multi-location or multi-market operation.
Experience owning a P&L or unit economics for a business line, store, or market.
Comfort with break-even analysis.
Strong vendor and partner negotiation skills.
Comfort working in a highly ambiguous environment and creating an initial playbook.
Willingness and ability to travel 60% or more during active launch periods, including weekends.

Nice To Haves

Experience in veterinary care, healthcare, or another regulated field where compliance and licensing are part of establishing a new market.

Responsibilities

Own each new city's end-to-end launch plan, including retail partner approval, event scheduling, staffing, inventory, and go-live.
Operate early pilot events on the ground, handling logistics, troubleshooting, and coordination with veterinarians, veterinary technicians, and store partners.
Build and refine a repeatable city launch playbook.
Recruit, hire, and manage local veterinarians or RVT/LVTs, veterinary assistants, and customer service representatives in partnership with Veterinary Operations.
Own retail partner relationships in each city, securing approvals, negotiating logistics, and maintaining day-to-day partnerships.
Manage distributor and supply relationships to ensure reliable, compliant stocking of vaccines, medical supplies, and equipment, including cold-chain requirements.
Own each city's P&L, including revenue, labor, vaccine and supply costs, wastage, marketing spend, and setup costs; manage the business toward break-even and ROI targets.
Track and report KPIs including customers served per event, average order value, CSAT, membership opt-in and conversion rates, and event-level profitability.
Prioritize future cities and store locations based on performance data from prior launches.
Partner with Marketing on local customer awareness and pre-arrival campaigns.
Partner with Legal/Compliance to meet state and municipal licensing, VCPR, and regulatory requirements before launch.
Partner with Tech/Product to provide field feedback on the associate app, booking flow, and payment experience, and prioritize fixes that enable scaling.
Partner with Finance/Admin on revenue processing, GL setup, and insurance coverage for each new market.
Document rollout lessons and convert them into standard operating procedures.
Build the operational foundation for a scalable, multi-city business line that local teams can run using a proven model.