Operations Manager - Calvert City

Empower Rental Group•Calvert City, KY

2d•Onsite

About The Position

Empower Rental Group is hiring an Operations Manager for its Calvert City, Kentucky location. The company is a family of local equipment rental providers across the Southeastern United States and has grown from three locations in 2021 to more than 36 locations. The Operations Manager uses leadership skills to coordinate and direct the delivery of quality service and maximize branch productivity. Working closely with the Branch Manager, this role helps ensure safety, excellent customer service, and compliance with standard processes to support effective and efficient branch operations. The role also collaborates with corporate counterparts and peer managers across the branch network and interacts with employees at all levels.

Requirements

Proficiency in Microsoft Office, especially Excel, and CRM applications.
Excellent attention to detail and a proven ability to organize people and processes to increase production and efficiency.
Strong motivational and leadership skills.
Strong time-management and multitasking skills, including the ability to prioritize, set direction, and allocate resources in a fast-paced, high-volume operation.
Superior customer service, teamwork, and verbal and written communication skills.
Excellent interpersonal and negotiation skills.
Ability to present information clearly and accurately and demonstrate command of details and subject matter in interactions with customers, management, and colleagues.
High school diploma.
Valid driver's license and clean driving record.

Nice To Haves

Bachelor's degree.
Three years of sales and operational experience in construction or industrial services.
Basic knowledge of the construction rental equipment industry or a related field.

Responsibilities

Support the Branch Manager in implementing actions to achieve financial objectives.
Support operational and revenue goals, monitor reports, and maintain control of branch financial performance.
Assist the Branch Manager in ensuring compliance with company policies.
Oversee sales efforts and business initiatives.
Manage the performance of direct staff, including Inside Sales Representatives, Drivers, and other applicable staff.
Motivate, coach, and train branch employees.
Promote a culture of safety and discipline through leadership, personal compliance, accountability, and communication.
Manage human resources administration, including payroll, scheduling, and paperwork.
Help customers determine their rental needs by applying product knowledge.
Build and maintain strong working relationships with customers, vendors, and suppliers.
Inform the Branch Manager of concerns and opportunities, including major projects, inventory shortages, competitor activity, and logistical challenges.
Maintain a safe work environment, perform duties safely, participate in safety meetings, and promptly communicate concerns or violations to the appropriate managers.
Use appropriate personal protective equipment and wear safe, suitable attire while performing job duties.
Follow applicable local, state, and federal laws, as well as the Company Safety Manual and Company Handbook.
Demonstrate behaviors aligned with the company's Core Values.
Help drive continuous improvement to achieve ongoing gains in quality and efficiency.
Perform other related duties as assigned.