Operations Manager - Service

Restaurant Technologies•Stockton, CA

12d

About The Position

The Operations Manager, Service is a depot leadership role responsible for overall depot performance through ownership of service operations within Restaurant Technologies’ Total Oil Management (TOM) system. As part of the depot leadership team, the role contributes to the success of the entire operation by supporting safe, efficient, high-quality execution at customer locations and partnering closely with Distribution and Support Functions. The Operations Manager leads and develops the Service team, reinforces operational discipline, and ensures consistent execution of company standards for safety, service, and quality. In partnership with the General Manager, the role is accountable for depot-level financial and operational goals through workforce performance, customer experience, and continuous improvement in a fast-paced, field-based environment. Compensation is $75,000–$95,000, with base salary determined by location, market factors, and experience. The annual bonus target is 15%, with the ability to earn higher.

Requirements

2–4 years of experience in operations, service, distribution, or a route-based environment.
Experience leading people, teams, or daily operations, through formal or informal leadership.
Ability to coach, develop, and hold frontline employees accountable.
Comfort working in a fast-paced, hands-on environment.
Basic understanding of safety practices and regulated environments.
Ability to use data and metrics to manage performance and solve problems.
Willingness to lead from the front and actively engage in daily field operations.
High school diploma or equivalent required.

Nice To Haves

1–2+ years of direct people management experience is highly preferred.
Experience supporting field service, installation, or equipment-based operations.
Proven ability to collaborate cross-functionally to support operational execution and customer outcomes.
Experience managing scheduling, labor, or workforce planning.
Experience using KPIs to drive performance, including productivity, safety, and service.
Bachelor’s degree or equivalent experience.

Responsibilities

Lead and develop a high-performing team through coaching, accountability, recognition, documentation, and ongoing development while supporting engagement and retention.
Build leadership capability through coaching and talent development.
Foster a safety-first culture by implementing and enforcing safety policies, procedures, OSHA requirements, and company standards.
Coach team members to reinforce safe work practices and operational discipline.
Drive workforce planning, including recruiting, hiring, onboarding, scheduling, time management, performance management, and retention.
Oversee fleet performance and maintenance to support service execution.
Ensure completion of pre- and post-trip inspections, preventive maintenance, fleet walks, and monitoring of uptime and downtime metrics.
Create and sustain a customer-focused culture by ensuring service issues are resolved quickly and effectively.
Partner cross-functionally to deliver strong customer outcomes and retention.
Oversee field service execution for the Total Oil Management (TOM) system, including installation, maintenance, and troubleshooting.
Ensure high service completion rates, quality execution, and safe customer experiences.
Manage labor utilization and scheduling to drive productivity, control overtime, and align staffing with service and customer demand.
Ensure accurate inventory and equipment management, including inventory ordering and routine cycle counts.
Partner with the General Manager to achieve depot financial performance and key performance indicators.
Drive productivity, cost discipline, and continuous improvement across operations.