(USA) Operations Manager I
About The Position
The Operations Manager I manages operational tools, reports, and customer-facing functionality by shaping project requirements, providing subject-matter expertise, solving complex problems, and partnering with product management, merchandising, engineering, and other teams. The role manages operational work streams, plans and delivers projects, coordinates stakeholders and resources, monitors timelines and results, and recommends corrective actions and process improvements. The position analyzes operational data and trends to provide decision support and recommendations aligned with business goals. It supervises and develops associates and leaders, including providing feedback, training, coaching, and participating in hiring and evaluations. The role also tracks export shipment data, investigates warehouse improvement opportunities, maintains records and regulatory compliance, prepares and audits reports, and trains export associates on shipment processes and required documentation. The manager applies current expertise and best practices, builds stakeholder relationships, implements business solutions, and models company policies, values, ethics, and compliance. The role is expected to foster an inclusive, high-performing workplace; act with integrity; serve customers and members; use data to guide decisions; and drive continuous improvement and learning. The position is based at 4155 Wineville Ave, Jurupa Valley, California. The annual salary range is $92,400–$138,600, with annual or quarterly performance bonuses and possible Regional Pay Zone compensation. Walmart and Sam’s Club offer a range of health, financial, paid-time-off, education, and other benefits, subject to eligibility and plan terms.
Requirements
- Bachelor’s degree in Business, Business Administration, Financial Management, Logistics, or a related field and one year of experience in logistics, supply chain management, human resources, finance, or a related area; or three years of experience in one of those areas.
- Ability to manage operational projects and work streams, including planning, timelines, resources, stakeholders, and deliverables.
- Ability to analyze and interpret data and communicate recommendations aligned with business objectives.
- Ability to supervise, coach, train, and develop associates and leaders.
- Ability to track export shipments, maintain records, prepare and audit reports, and support regulatory compliance.
- Ability to train associates on shipment processes and required carrier and government documentation.
Nice To Haves
- Experience supervising associates.
- Master’s degree in Business.
- Master’s degree in Supply Chain.
Responsibilities
- Manage the development and improvement of operational tools, reports, and customer-facing functionality by providing project direction, requirements, expertise, and solutions to complex problems.
- Partner with product management, merchandising, engineering, and other groups to drive projects across business functions.
- Manage one or more operational work streams by designing project plans, leading associates, facilitating stakeholder meetings, and implementing initiatives.
- Develop and manage project requests, requirements, timelines, resource allocation, status communications, deliverables, approvals, and corrective actions.
- Analyze and interpret data, communicate trends, and develop recommendations and processes aligned with business objectives.
- Supervise and manage associates and leaders by directing work, monitoring performance, providing feedback, identifying development needs, and supporting hiring, promotion, coaching, training, and evaluation.
- Track export shipment data and investigate warehouse improvement opportunities; maintain shipment records, prepare reports, and audit records and reports submitted to regulatory agencies.
- Train export associates on shipment processing and documentation required by carriers and government agencies, and develop training plans to improve processes and compliance.
- Apply current expertise and best practices, advise others, and support action plans that meet customer and business needs.
- Build relationships with stakeholders, identify business needs, implement necessary processes, monitor results, and adapt to competing demands and organizational changes.
- Model compliance with company policies, procedures, mission, values, and standards of ethics and integrity.
- Promote a culture of belonging, develop and recognize talent, act transparently and accountably, put customers first, make data-informed decisions, and drive continuous improvement.
Benefits
- Medical, vision, and dental coverage
- 401(k)
- Stock purchase plan
- Company-paid life insurance
- Paid time off (PTO and/or PPTO)
- Parental leave
- Family care leave
- Bereavement leave
- Jury duty leave
- Voting leave
- Short-term disability
- Long-term disability
- Company discounts
- Military Leave Pay
- Adoption and surrogacy expense reimbursement
- Live Better U company-paid education program, including tuition, books, and fees for eligible programs
- Performance-based annual or quarterly bonuses
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What This Job Offers
Job Type
Full-time
Career Level
Manager
