Operations Manager, Events

American Public Media Group•Saint Paul, MN

18h•Hybrid

About The Position

The Events Operations Manager serves as a central hub for the events team, managing the calendar and event requests and coordinating with internal support teams and external partners to plan, resource, and execute events. Through the Events Department, the role supports a meaningful, balanced, and effective portfolio of events for APM|MPR members, audiences, and the broader community. The position produces events and programs, provides hands-on implementation, and supports cross-divisional revenue success, including membership, philanthropic giving, and sponsorship revenue. The role coordinates departmental projects and workflows, maintains records, budgets, standard operating procedures, timelines, communications, schedules, and project-management processes. It serves as the Events Department’s point of contact for ticketing, security, and audience services, and ensures event registration information is captured and entered into relevant systems. The manager also identifies process and system improvements to support growth, innovation, and experimentation, and may manage Legacy project allocations with Institutional Giving and Finance. This position reports to no employees. The role is hybrid in St. Paul, Minnesota, and requires flexible hours, including frequent evening and weekend work. Some travel may be required. Applicants must already be authorized to work for any U.S. employer; visa sponsorship is not available. The position is open until filled. Expected compensation is $75,000–$90,000 per year, with the exact rate based on relevant experience and education, organizational compensation structure, and internal equity.

Requirements

Bachelor’s degree.
Five to six years of experience in events, hospitality, and/or event administration.
Event or project management experience.
Ability to foster and enrich collaboration across teams.
Ability to coordinate community groups formally and informally.
Knowledge of project budget management.
Strong customer service skills and ability to communicate verbally and in writing with diverse groups, including management, staff, audience members, vendors, and sponsors.
Proficiency with computer technology and tools such as Outlook, Excel, Word, PowerPoint, Airtable, and Eventbrite.
Self-starting approach, initiative, and problem-solving ability.
Demonstrated time-management skills and ability to meet deadlines within budget constraints.
Resourcefulness, strong attention to detail, and ability to multitask.
High degree of energy, enthusiasm, and creativity.
Marketing knowledge.
Ability to perform the essential duties with or without reasonable accommodation.
Ability to work flexible hours, including frequent evenings and weekends; some travel may be required.

Responsibilities

Coordinate Events Department projects and workflow, including weekly production meetings, the events Airtable calendar, and event-planning tools across internal divisions, departments, and external partners.
Produce events and programs and provide hands-on implementation of event details to deliver strategic, goal-conscious events.
Support cross-divisional revenue success, including membership, philanthropic giving, and sponsorship revenue.
Manage departmental record keeping and reconciliation procedures.
Maintain project budgets and standard operating procedures and communicate them across the organization.
Coordinate event production needs and participate in production and planning meetings.
Create and implement timelines, communications procedures, project and production schedules, role clarity, and project-management processes for Events projects.
Serve as the Events Department point of contact for ticketing, security, and audience services.
Ensure registration details are captured, communicated, and entered into Envoy and CRM systems and tools.
Identify and implement system and process changes to support growth, innovation, and experimentation.
Manage Legacy project allocation when relevant in coordination with Institutional Giving and Finance.
Support a creative and productive work environment.
Perform other duties as assigned.