Operations & Events Associate
About The Position
The Operations & Events Associate supports Airlink’s day-to-day administrative, operational, and event management functions to help ensure efficient and effective business operations. Reporting to the Director of Operations, the position works closely with the Director and the VP of Finance & Operations, and serves as a central point of coordination for staff, consultants, vendors, and external partners. The role supports organizational operations and office management, including vendor and procurement coordination, records and systems maintenance, invoice tracking, staff onboarding logistics, and administrative compliance. It also helps plan and deliver Airlink-hosted events, including board meetings, a holiday reception, regional logistics trainings, and the Global Partner Forum. Additional responsibilities include communications, scheduling, meeting coordination, and occasional travel-booking support. Airlink is headquartered in downtown Washington, D.C. and operates a hybrid schedule, with the team in the office three days per week. Candidates must be in or willing to relocate to the Washington, D.C. area. Because Airlink supports disaster response, extended hours or work on weekends and holidays may occasionally be expected with limited advance notice.
Requirements
- Bachelor's degree or relevant work experience and a high school diploma.
- At least 2 years of operations experience; nonprofit experience is preferred.
- Knowledge of nonprofit operations, administration, and compliance practices.
- Excellent project management, organizational, and prioritization skills, with strong attention to detail.
- Ability to manage multiple priorities and deadlines in a fast-paced environment.
- Strong interpersonal and communication skills and ability to collaborate effectively across teams and stakeholders.
- Service-oriented mindset and a proactive, collaborative approach.
Nice To Haves
- Nonprofit organization operations experience.
- Proficiency with Microsoft 365, SharePoint, and Salesforce.
Responsibilities
- Support day-to-day organizational operations and administrative functions.
- Monitor the office phone and email inbox and direct correspondence to relevant staff.
- Coordinate office operations, supplies, equipment, and facilities needs.
- Maintain organizational systems, records, and document management processes.
- Assist with vendor coordination, procurement, and invoice and payment tracking.
- Help the Director of Operations maintain operational policies, procedures, and workflows.
- Track organizational subscriptions, contracts, and renewals.
- Support data entry, reporting, and administrative compliance activities.
- Assist with onboarding logistics and staff operational support.
- Support logistics for Airlink-hosted events, including board meetings, the holiday reception, regional logistics trainings, and the Global Partner Forum.
- Manage event invitations, registration, guest communications, and attendee tracking.
- Support venue, caterer, audiovisual vendor, and event partner management.
- Process invoices and support expense reconciliation for events.
- Provide onsite event setup support and manage guest registration.
- Serve as a point of contact for internal and external operational inquiries.
- Support coordination among staff, consultants, and partners.
- Support scheduling, meeting coordination, and post-meeting follow-up for the Finance & Operations team, relevant board committees, and all-staff meetings.
- Provide ad hoc travel-booking support to the Executive Affairs and Humanitarian Programs Associates.
Benefits
- Company-paid health benefits, including dental and vision, covering 75% of costs for employees.
- Competitive 401(k) matching.
- Three weeks of paid vacation per year and sick leave.
- Paid parental leave.
- Company-paid life insurance.
- Company-paid short- and long-term disability insurance.
- Employee Assistance Program (EAP).
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
