Operations Manager, Events

American Public Media Group•Saint Paul, MN

8h•$75,000 - $90,000•Hybrid

About The Position

The Events Operations Manager serves as a hub for the events team, managing the calendar and event requests and coordinating with support teams to plan, resource, and execute internal and external events. Through the Events Department, the role supports a meaningful, balanced, and effective set of events for APM|MPR members, audiences, and the greater community. The position is hybrid in St. Paul, Minnesota. The role coordinates Events Department projects and workflow, produces events and programs, manages event budgets and records, and establishes reliable planning, communications, scheduling, and project-management processes. It also supports cross-divisional revenue success and identifies system and process improvements that enable growth, innovation, and experimentation. The position reports to an unspecified role and has no direct reports.

Requirements

Bachelor’s degree.
Five to six years of experience in events, hospitality, and/or event administration.
Event or project management experience.
Ability to foster and enrich collaboration across teams.
Ability to coordinate community groups formally and informally.
Knowledge of project budget management.
Strong customer service skills and ability to communicate verbally and in writing with diverse groups and at various levels, including management, staff, audience members, vendors, and sponsors.
Proficiency with computer technology, including Outlook, Excel, Word, PowerPoint, Airtable, and Eventbrite.
Self-starting, takes initiative, and solves problems.
Demonstrated time-management skills and ability to meet deadlines within budget constraints.
Resourcefulness, strong attention to detail, and ability to multitask.
High degree of energy, enthusiasm, and creativity.
Marketing knowledge.
Ability to perform the essential duties with or without reasonable accommodation.
Ability to work flexible hours, including frequent evenings and weekends.
May be required to travel.
Applicants must be authorized to work for any employer in the U.S.; visa sponsorship is not available.

Responsibilities

Coordinate Events Department projects and workflow, including weekly production meetings, the events Airtable calendar, and event-planning tools across internal divisions and external partners.
Produce events and programs and provide hands-on implementation of event details to deliver strategic, goal-conscious events.
Support cross-divisional revenue success, including membership, philanthropic giving, and sponsorship revenue.
Manage departmental record keeping and reconciliation procedures; maintain project budgets and standard operating procedures and communicate them across the organization.
Coordinate event production needs and participate in production and planning meetings.
Create and implement timelines, communication procedures, project and production schedules, role clarity, and project-management processes for Events projects.
Serve as the Events Department point of contact for ticketing, security, and audience services.
Ensure registration details are captured, communicated, and entered into Envoy and CRM systems and tools.
Identify and implement system and process changes to support growth, innovation, and experimentation.
Manage Legacy project allocation, when relevant, in coordination with Institutional Giving and Finance.
Support a creative and productive work environment.
Perform other duties as assigned.