Manager- Store Operations
About The Position
The Operations Manager, Communications is part of the Retail Operations team and drives operational excellence, consistent execution, and field readiness across stores through effective communication. The role connects corporate partners with stores, helping ensure operational strategies, business initiatives, and process changes are communicated effectively and deliver results. It works with cross-functional leaders to turn business priorities into actionable processes, tools, and execution plans that support daily store operations. The manager builds stakeholder relationships, identifies opportunities to improve efficiency and simplify processes, and works to enhance the experience for store associates and customers. The role also monitors feedback, assesses business impact, and drives continuous improvement to strengthen operational performance and field engagement.
Requirements
- At least 5 years of experience in Retail Operations, Field Leadership, Store Communications, Project Management, or a related area.
- Strong analytical ability to identify operational trends and opportunities.
- Excellent written and verbal communication skills.
- Advanced proficiency in Microsoft PowerPoint, Excel, Word, and collaboration tools.
- Ability to manage multiple priorities in a fast-paced retail environment.
- Experience influencing stakeholders across multiple organizational levels.
- Proven ability to balance strategic planning with tactical execution.
Nice To Haves
- Bachelor's degree or equivalent experience.
- Experience supporting field execution or store operations.
- Experience managing operational communications and change-management initiatives.
Responsibilities
- Support execution and deployment of retail initiatives, programs, and processes across stores through communication platforms and information management.
- Implement operational communication strategies that improve understanding, execution, and store productivity.
- Partner with cross-functional teams, including Retail Leadership, Asset Protection, Finance, HR, Learning, Customer Experience, Planning, Marketing, and Merchandising.
- Develop deployment plans, timelines, and readiness activities for new programs, tools, and operational changes.
- Monitor field execution and compliance metrics to evaluate initiatives and communications and identify inefficiencies.
- Collect and analyze feedback from stores and field leaders to improve processes, tools, communications, job aids, process guides, and resources.
- Govern operational communication channels and calendars, prioritizing content based on business impact.
- Support planning and execution of retail meetings, leadership conferences, and operational events.
- Drive continuous improvement initiatives that enhance store productivity and associate and customer experiences.
- Support testing, pilots, and implementation of new operational programs and technology solutions.
Benefits
- Health care
- Retirement savings
- Paid time off/vacation
- Employee discounts
- Potential competitive bonus and/or commission plan
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
