Operations Management Trainee

Ryder Supply Chain Solutions • Norton, MA

9d • $60,000 - $61,000 • Onsite

About The Position

The Operations Management Trainee supports the shop management process and assists with cost savings, customer retention, and metric-based initiatives. The trainee works cross-functionally with Operations, Asset Management, Sales, Quality, and Rental Management, gaining industry knowledge, skills, and resources in operations and fleet maintenance while learning to manage a heavy-duty truck repair shop. The program is fast-paced and covers multiple aspects of the business unit. Ryder promotes from within based on performance, and the anticipated progression from this role is to Ops Supervisor.

The position is located in Norton, Massachusetts, with a Monday–Friday schedule from 1:00 p.m. to 9:30 p.m. Schedules may change as the trainee progresses through the program. Relocation within the business unit is required at the conclusion of training. The role requires a completed four-year college degree.

Requirements

• Bachelor's degree is required.
• Strong PC skills, including spreadsheet and word-processing software, are required at an advanced level.
• Basic understanding of business finance, controls, and metrics is required.
• Detail-oriented with excellent follow-up practices.
• Strong verbal and written communication skills.
• Ability to instill commitment to organizational goals.
• Ability to multitask, stay highly organized, manage time effectively, and prioritize work.
• Flexibility and self-direction to excel in a fast-paced environment.
• Strong mechanical skills.
• Effective interpersonal and influencing skills.
• Ability to create and maintain professional relationships across organizational levels, including peers, work groups, customers, and supervisors.
• Ability to work independently and as part of a team.

Nice To Haves

• One year or more of customer service experience with issue-resolution experience.

Responsibilities

• Manage customer relationship activities by providing quality customer interaction, proactive customer management, issue resolution, and customer satisfaction.
• Coordinate with the rental department to maximize utilization without compromising lease customers.
• Partner with Sales staff on customer calls to support new business and increased customer satisfaction.
• Manage running costs and maintenance overheads, following policies and processes to optimize them.
• Coordinate with Maintenance, Asset Management, Sales, and Marketing to help ensure customer satisfaction.
• Ensure accurate preventive maintenance scheduling and follow-up, breakdown management, and vehicle status updates.
• Oversee Technician work planning to support efficiency, training, and flexibility.
• Relocate within the business unit at the conclusion of the training program.
• Perform other duties as assigned.

Benefits

• Medical insurance
• Prescription coverage
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• Paid time off for vacation, illness, bereavement, family leave, and parental leave
• Tax-advantaged 401(k) retirement savings plan
• The position may be eligible for an annual bonus, commission, and/or long-term incentive plan, depending on role level and type.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level