Operations Management Trainee

Ryder • Grand Prairie, TX

4d • Onsite

About The Position

The Operations Management Trainee (OMT) role is an 18- to 24-month structured training program designed to develop leadership and operational knowledge. Trainees collaborate with different teams to learn about the business, its processes, and strategies, with a focus on customer retention, operational excellence, and performance metrics. The role provides opportunities to apply problem-solving skills to business decisions, with support, mentorship, and training from managers and colleagues. Relocation within the business unit is required at the conclusion of the training program.

The position is based at Ryder’s shop in Grand Prairie, Texas, and is scheduled Monday through Friday from 11:00 a.m. to 7:30 p.m. The role manages customer relationship activities, coordinates with internal departments to support customer satisfaction and efficient operations, and oversees maintenance-related scheduling and follow-up.

Requirements

• Bachelor’s degree required.
• Strong PC knowledge and advanced skills with spreadsheet and word processing software packages.
• Basic understanding of business finance, controls, and metrics.
• Detail-oriented with excellent follow-up practices.
• Strong verbal and written communication skills.
• Ability to instill commitment to organizational goals.
• Ability to multitask; strong organization and time-management skills; and ability to prioritize work.
• Flexibility and self-direction to excel in a fast-paced environment.
• Strong mechanical skills.
• Effective interpersonal and influencing skills.
• Ability to create and maintain professional relationships across organizational levels, including peers, work groups, customers, and supervisors.
• Ability to work independently and as a member of a team.

Nice To Haves

• One or more years of customer service experience with issue resolution.

Responsibilities

• Provide quality customer interface, proactive customer management, issue resolution, and customer satisfaction.
• Coordinate with the rental department to maximize utilization without compromising lease customers.
• Partner with Sales staff on customer calls to support new business and increase customer satisfaction.
• Manage running costs and maintenance overheads.
• Ensure policies and processes are followed to optimize running costs and maintenance overhead.
• Coordinate with Maintenance, Asset Management, Sales, and Marketing to ensure customer satisfaction.
• Ensure accurate preventive maintenance scheduling and follow-up, breakdown management, and vehicle status updates.
• Oversee Technician work planning to support efficiency, training, and flexibility.
• Relocate within the business unit at the conclusion of the training program.
• Perform other duties as assigned.

Benefits

• Comprehensive benefit package.
• 401(k) savings plan with company match.
• Discounted stock purchase options.
• Performance-based annual cost-of-living increases.
• Comprehensive training and continued professional development.
• Regional and local Ryder resources for guidance and support.
• 12 weeks of paid maternity leave.
• Additional paid time off for military veterans.
• Medical, prescription, dental, vision, life insurance, and disability insurance options.
• Paid time off for vacation, illness, bereavement, family leave, and parental leave.
• Annual bonus, commission, and/or long-term incentive plan may be available based on level and/or type.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level