Operations Management Trainee

Ryder Supply Chain Solutions•Raleigh, NC

About The Position

The Operations Management Trainee supports shop management and assists with cost savings, customer retention, and metric-based initiatives. The role works cross-functionally with Operations, Asset Management, Sales, Quality, and Rental. It is an opportunity to learn how to manage a heavy-duty truck repair shop while being paid to train. The position is based in Raleigh, North Carolina, and the schedule is Monday through Friday, 10:00 a.m. to 6:30 p.m. Work schedules may change as the trainee progresses through the program. Relocation within the business unit is required at the conclusion of the training program.

Requirements

Completed four-year college degree; a bachelor's degree is required.
Strong PC skills, including spreadsheet and word-processing software packages.
Beginner-level understanding of business finance, controls, and metrics.
Attention to detail and excellent follow-up practices.
Strong verbal and written communication skills.
Ability to instill commitment to organizational goals.
Ability to multitask, stay organized, manage time effectively, and prioritize work.
Flexibility and self-direction to excel in a fast-paced environment.
Strong mechanical skills.
Effective interpersonal and influencing skills.
Ability to create and maintain professional relationships across organizational levels, including peers, work groups, customers, and supervisors.
Ability to work independently and as part of a team.

Nice To Haves

One or more years of customer service experience with issue-resolution experience.

Responsibilities

Support the shop management process and assist with cost savings, customer retention, and metric-based initiatives.
Manage customer relationship activities through quality customer interface, proactive customer management, issue resolution, and customer satisfaction.
Coordinate with the rental department to maximize utilization without compromising lease customers.
Partner with Sales staff on customer calls to pursue new business and improve customer satisfaction.
Manage running costs and maintenance overheads, and ensure policies and processes are followed to optimize them.
Coordinate with Maintenance, Asset Management, Sales, and Marketing to ensure customer satisfaction.
Ensure accurate preventive maintenance scheduling and follow-up, breakdown management, and vehicle status updates.
Oversee Technician work planning for efficiency, training, and flexibility.
Relocate within the business unit at the conclusion of the training program.
Perform other duties as assigned.