Operations Management Trainee

Avis Budget Group • Miami, FL

2d • Onsite

About The Position

The Operations Management Trainee participates in an eight-week, structured, hands-on training program at airport locations. Trainees rotate through Sales, Logistics, and Customer Service to learn how operational decisions affect fleet availability, revenue, customer satisfaction, and employee performance. The program develops skills in financial performance, operational efficiency, and customer experience.

After training, the trainee transitions into a supervisory role overseeing one or more daily operations or sales functions. The role may involve leading frontline teams, supporting fleet operations, monitoring performance metrics, and ensuring service and safety standards. Ongoing mentorship and development support are provided, with opportunities to advance to Operations Manager and other leadership roles. The position requires regular onsite presence and cannot be performed remotely.

Requirements

• Recent graduate with a bachelor's degree, or an associate degree plus at least two years of customer service experience.
• Demonstrated leadership capability.
• Ability to work collaboratively and make independent decisions.
• Valid driver's license.
• Flexibility to work days, evenings, overnights, weekends, and holidays based on business needs.
• Willingness to work outdoors in varying weather conditions and moderate noise levels.
• Ability to lift up to 50 pounds and continuously sit, stand, bend, reach, walk, kneel, get up and down from a seated position, enter and exit automobiles, climb into and down from automobiles, and drive a variety of automobiles in all weather conditions.

Nice To Haves

• One year of experience providing high-quality customer service.

Responsibilities

• Participate in an eight-week training program rotating through Sales, Logistics, and Customer Service.
• Learn how daily operational decisions affect fleet availability, revenue, customer satisfaction, and employee performance.
• After training, oversee one or more daily operations or sales functions in a supervisory role.
• Lead frontline teams.
• Support fleet operations.
• Monitor performance metrics.
• Ensure service and safety standards are met.

Benefits

• Company vehicle, including gas, insurance, and maintenance, subject to company policy.
• Paid time off.
• 401(k) retirement plan with company-matched contributions.
• Medical, dental, and vision insurance.
• Life and disability insurance.
• Voluntary benefits including legal assistance, identity theft protection, flexible spending account, and additional life insurance options.
• Flexible spending benefit of up to $260 for public transportation or parking expenses.
• Employee discounts, including discounted prices on the purchase of Avis/Budget vehicles.
• Employee Assistance Program offering counseling, financial and legal consultation, and care referrals.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree