Operations Management Trainee

Ryder Supply Chain Solutions • Columbus, OH

5d

About The Position

The Operations Management Trainee supports shop management and assists with cost savings, customer retention, and metric-based initiatives. The role works cross-functionally with Operations, Asset Management, Sales, Quality, and Rental Management. The fast-paced training program covers all aspects of the business unit and develops the trainee’s operations and fleet maintenance knowledge. The opportunity includes paid training to learn how to manage a heavy-duty truck repair shop, with career progression based on performance; the stated progression path is to Operations Supervisor. Relocation within the business unit is required at the conclusion of the training program. The position is in Columbus, Ohio, with a Monday–Friday schedule, normally from 7:00 a.m. to 3:30 p.m.; schedules may change as the trainee progresses. The role is salaried, with a stated pay range of $55,000 to $55,000.

Requirements

• Completed bachelor's degree (four-year college degree) required.
• Strong PC skills, including spreadsheet and word-processing software, required at an advanced level.
• Basic understanding of business finance, controls, and metrics required.
• Detail-oriented with excellent follow-up practices.
• Strong verbal and written communication skills.
• Ability to instill commitment to organizational goals.
• Ability to multitask, stay organized, manage time effectively, and prioritize work.
• Flexibility and self-motivation to excel in a fast-paced environment.
• Strong mechanical skills.
• Effective interpersonal and influencing skills.
• Ability to create and maintain professional relationships across organizational levels, including peers, work groups, customers, and supervisors.
• Ability to work independently and as part of a team.

Nice To Haves

• At least one year of customer service experience with issue-resolution experience.

Responsibilities

• Build and maintain customer relationships through quality customer interactions, proactive management, issue resolution, and attention to customer satisfaction.
• Coordinate with the rental department to maximize utilization without compromising lease customers.
• Partner with Sales staff on customer calls to support new business and improve customer satisfaction.
• Manage running costs and maintenance overheads, ensuring policies and processes are followed to optimize costs.
• Coordinate with Maintenance, Asset Management, Sales, and Marketing to support customer satisfaction.
• Ensure accurate preventive maintenance scheduling and follow-up, breakdown coordination, and vehicle status updates.
• Oversee technician work planning to support efficiency, training, and flexibility.
• Perform other duties as assigned.

Benefits

• Medical insurance
• Prescription coverage
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• Paid time off for vacation, illness, and bereavement
• Family and parental leave
• Tax-advantaged 401(k) retirement savings plan
• 401(k) employer match
• Discount on shares
• The position may be eligible for an annual bonus, commission, and/or long-term incentive plan, depending on level and type

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level