OPERATIONS & MANAGEMENT CONSULTANT I SES - 67012974

State of Florida•Gainesville, FL

2d•$40,321 - $44,353•Onsite

About The Position

The Agency for Persons with Disabilities (APD) works in partnership with local communities to support people with developmental disabilities in living, learning, and working in their communities. APD provides critical services and support for customers with developmental disabilities to reach their full potential. The Agency serves people with spina bifida, autism, Down syndrome, children ages 3-5 at high risk of developmental disabilities, cerebral palsy, Prader-Willi syndrome, Phelan-McDermid syndrome, and intellectual disabilities. There is no charge or co-payment for services provided through the Agency. Join APD’s TACACHALE and be part of the team that MAKES A DIFFERENCE – NOT JUST A LIVING, impacting the lives of developmentally disabled adults! This position is required to work in assigned office or headquarters. This position is not eligible for telework. This position is responsible for ensuring that the facility has enough direct care professionals to manage and monitor residents in the Tacachale residential community. This job also serves as the initial point of contact for any administrative requests and provides oversight after hours, on weekends, and holidays. Working as a resource and crisis manager in collaboration with the Officer of the Day. The incumbent in this position possesses the authority during after-hours, weekends and holidays to perform administrative and consultative work in the identification and resolution of operational or management problems within the residential community of Tacachale. This work involves using independent judgement and making executive decisions as it relates to the day-to-day operations in the residential areas. Notably during these times this position is responsible for responding to and taking the lead in managing all incidents involving residents and staff, to include but not limited to taking statements and rearranging staffing to resolve conflicts and/or potential problems. Responsible for composing reports that may be used by Employee Relations to address or correct employees. Taking the lead role in assembling and disseminating incident report packets to the appropriate personnel for review on the next business day. Validates that staffing schedules are balanced and adequate in all areas utilized by residents and staff to include temporary reassignment of staff to provide coverage, ensure safety standards are met, and active treatment is ongoing; verify respectful interactions between all individuals are evident; and that the supervision and care of the residents is continuous. Conduct onsite observations of residential living areas, worksites and activity areas. Confer with staff and management to identify problems and offer suggestions for improvement. Work in conjunction with management in formulating policies that affect employees, some of whom are bargaining unit employees. Ensure staff are compliant with performing duties in accordance with policies and procedures while maintaining high visibility in areas to be monitored. Prepares and submits monitoring reports of findings to facility management and supervisors within 24 hours of monitoring. Reports containing time sensitive or critical information will be prepared and submitted to the recipients on the next business day. Provides daily consultation and assistance to management and staff in the day-to-day operation of service programs and responsibilities. Performs on-site analysis of operational problems of service programs and provide results to supervisor and/or facility management. Perform other duties as assigned by supervisor or administration. This may include conducting coaching, training and in-services for direct care staff. Assist with special projects as required.

Requirements

Must have a high school diploma or equivalent
Must have at least three (3) years of supervisor/management experience
Must be able to lift up to 40 pounds
Must possess a valid Florida Driver’s License.
Must be willing to perform essential services before, during, and after an emergency.
Must be willing to work beyond the normal work schedule to maintain minimum coverage levels and meet the needs of the Agency.
Must demonstrate total commitment to outstanding customer service.
Knowledge of staffing patterns and scheduling.
Knowledge of Microsoft Suite of Products which includes Word, Outlook, Excel, PowerPoint
Knowledge of correct spelling, punctuation, and grammar use
Knowledge of developing an organized tracking system
Knowledge of typing memorandums and various reports
Ability to prepare correspondence and administrative reports
Ability to understand and apply applicable rules, regulations, and procedures
Ability to take accurate minutes of meetings
Ability to establish and maintain effective working relationships with others
Ability to communicate effectively both verbally and in writing
Ability to utilize problem-solving techniques
Ability to use a telephone, computer, fax machine, and copy machine
Ability to plan, organize and coordinate work assignments
Ability to organize data into a logical format for presentation in reports, documents, and other written materials
Ability to work as part of a team
Ability to interact with all customers in a professional manner
Ability to review documents to ensure accuracy and quality
Skilled in the use of MS Office Suite software including Word, Excel, Outlook, PowerPoint
Skilled in managing/coordinating multiple, high-priority assignments
Skilled in communicating effectively orally and in writing
Skilled in managing multiple priorities and making timely decisions to meet department requirements
Must be able to assist with evacuation of residents during an emergency.
Must be able to work with or around cleaning chemicals and supplies.
Must be able to do repetitive movements with arms, hands, neck and head.
Must be able to demonstrate competency, as appropriate, in all areas of training, some of which require physical activity such as CPR and PASS.
Must be able to bend, twist, turn, kneel, stoop, squat, push, pull, lift and walk extended distances.
Must be able to physically operate all equipment necessary to do job tasks.
Must be able to remain alert while on duty.
Must be able to speak and hear clearly.

Responsibilities

Ensuring that the facility has enough direct care professionals to manage and monitor residents.
Serving as the initial point of contact for any administrative requests.
Providing oversight after hours, on weekends, and holidays.
Working as a resource and crisis manager in collaboration with the Officer of the Day.
Performing administrative and consultative work in the identification and resolution of operational or management problems within the residential community.
Responding to and taking the lead in managing all incidents involving residents and staff.
Taking statements and rearranging staffing to resolve conflicts and/or potential problems.
Composing reports that may be used by Employee Relations to address or correct employees.
Assembling and disseminating incident report packets to the appropriate personnel for review.
Validating that staffing schedules are balanced and adequate in all areas.
Conducting onsite observations of residential living areas, worksites and activity areas.
Conferring with staff and management to identify problems and offer suggestions for improvement.
Working in conjunction with management in formulating policies that affect employees.
Ensuring staff are compliant with performing duties in accordance with policies and procedures.
Preparing and submitting monitoring reports of findings to facility management and supervisors.
Providing daily consultation and assistance to management and staff in the day-to-day operation of service programs and responsibilities.
Performing on-site analysis of operational problems of service programs and provide results to supervisor and/or facility management.
Conducting coaching, training and in-services for direct care staff.
Assisting with special projects as required.