OFFICE OPERATIONS MANAGER I - SES - 64028262
About The Position
This position spends the majority of its time engaged in supervisory responsibilities. This includes communicating with, motivating, training, and evaluating employees, in addition to planning and directing their work. The incumbent has the authority to hire, transfer, suspend, lay off, recall, promote, discharge, assign, reward, or discipline subordinate employees or effectively recommend such action. The incumbent will also be required to develop performance expectations, meet with staff regularly to discuss performance, complete performance reviews, maintain vacation and work schedules, ensure proper coverage, and complete timesheets. The Florida Department of Health (DOH) is responsible for the health and safety of all citizens and visitors to the state. As a public health agency, the Florida Department of Health must monitor the health status of Floridians, diagnose, and investigate health problems, and mobilize local communities to address health-related issues. The Florida Department of Health develops policies and plans that support health goals, enforce laws and regulations that protect the health of all residents and visitors, and link people to needed health care services. The Florida Department of Health also provides specialized assistance to pregnant women, infants, and children with special health care needs, regulates health care practitioners, and provides medical disability determinations.
Requirements
- Ability to operate commonly used office equipment such as computers, printers, fax machine, label maker, paper shredder.
- Ability to use Microsoft 365 products (Outlook, Excel, Word, PowerPoint, MS Teams).
- Knowledge of general office procedures and practices.
- Ability to prepare reports and correspondence.
- Ability to plan, organize and coordinate work duties.
- Ability to review data for accuracy and completeness.
- Ability to perform basic arithmetical calculations.
- Ability to communicate effectively.
- Ability to establish and maintain effective working relationships with others.
- Ability to learn and use multiple database systems, including but not limited to HMS, P-Card Works, MyFloridaMarketPlace, etc.
- 2 years of supervisory experience
- 2 years’ experience in a healthcare setting
- 2 years’ experience in customer service
- 1 year of experience working with an electronic health record (EHR)
- Valid Florida Driver’s license
- Ability to learn and communicate effectively, orally and in writing, in English.
Nice To Haves
- Bi-lingual in English and Spanish preferred
- Experience with purchasing and procurement systems
- Bilingual in English and Spanish
Responsibilities
- Monitors operational activities, through the development of checklists and spreadsheets, to make information-based decisions and ensure compliance with strategic and center goals.
- Monitors system for tracking performance measures of the STD Program and submission through the centralized billing center including numbers of billings, reimbursement rates, denial rates to ensure timely payment of submitted claims.
- Reviews insurance and financial eligibility errors and makes recommendations to correct and preclude recurrences, including but not limited to HMS billing, RWIS billing, and training of providers and other clinic staff.
- Monitors phone calls, duration of phone calls, appropriate logging in and signing off Avaya phone system.
- Assists the STD Program Manager in planning, monitoring and reviewing the clinic budget using appropriate reports on a regular basis.
- Reports on service and employee time coding compliance.
- Key player regarding electronic medical record (EMR) initiatives.
- Investigates, assesses, analyzes and makes recommendations to resolve operational issues and problems; directs administrative support activities.
- Consults and assists management and staff in the managerial and operation of programs and responsibilities.
- Develops and implements written policies and procedures to establish consistent, uniform accomplishment of duties.
- Analyze administrative functions and initiate changes to enhance patient flow by formulating and implementing action plans to correct deficiencies.
- Assists the STD Program Manager in providing for the confidentiality and security of client information, reporting immediately to the administrator or the DOH-Hillsborough security manager.
- Establishes internal control processes to ensure organizational and personnel accountability, and the monitoring of staff availability.
- Oversee purchasing activities to preclude work stoppage or slowdown and the timely reconciliation of payments; serves as back-up C-Team member.
- As Safety Manager investigates incidents, analyzes trends and recommends opportunities for improvement and risk management.
Benefits
- Annual and Sick Leave benefits
- Nine paid holidays and one Personal Holiday each year
- State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options
- Retirement plan options, including employer contributions
- Flexible Spending Accounts
- Tuition waivers
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
