PROGRAM OPERATIONS ADMINISTRATOR - SES - 64080486

State of Florida • Tallahassee, FL

2d • $52,374 - $63,000 • Onsite

About The Position

The Program Operations Administrator, within the Division of Medical Quality Assurance, Bureau of Health Care Practitioner Regulation, Board of Nursing, is responsible for managing teams, including a phone contact center. This program is responsible for the initial licensure of Board of Nursing health care professions. The administrator reports to a selected exempt Board Executive Director.

Requirements

• Ability to compile, organize and analyze data.
• Ability to investigate, analyze, and resolve complaints.
• Ability to understand and apply Florida Statutes, rules, policies and procedures for licensing and regulation of professionals and consumer protection.
• Ability to provide consultative assistance to others.
• Ability to plan, organize and coordinate work activities.
• Ability to communicate effectively.
• Ability to establish and maintain effective working relationships with others.
• Experience with Microsoft Office (Word, Excel, Outlook).
• Must be physically present in the office to effectively perform job duties and responsibilities.
• All Florida Department of Health positions require the incumbent to be able to learn and communicate effectively, orally and in writing, in English.

Responsibilities

• Responsible for the supervision of staff including appraisals, planning and directing their work, approving leave, having the authority for hiring, and taking disciplinary action or effectively recommending such actions.
• Supervises direct reports including motivating, training, providing guidance, and direction. Develops expectations and meets with staff regularly to discuss performance, completes performance reviews, and takes disciplinary action, if needed. Maintains vacation and work schedules to ensure proper coverage and completes timesheets. Ensures all staff complete required training and are offered additional training.
• Motivates employees to improve the quality and quantity of work performed. Plans workloads, workflows, deadlines, and work objectives. Evaluates employees through establishing evaluation criteria and responsibilities. Trains employees in methods for performing an effective and efficient job. Ensures that staff receive necessary training, that staff meetings are conducted on a regular basis and that effective methods are used for optimal communication.
• Directs the work of supervisors to ensure the best use of time and resources. Ensures that application processing and eligibility decisions are completed in accordance with established criteria and time frames of laws and rules. Ensures supervisors monitor the accuracy and timeliness of application and licensure data into LEIDS, and that security procedures are followed to prevent breach of confidentiality and loss of records.
• Analyzes, formulates, and recommends proposals to rules and legislation. Analyzes and develops new policies and procedures to efficiently and effectively implement board, department and legislative directives. Identifies issues requiring attention, conducts necessary research, completes analyses of issues and prepares reports for the Executive Director. Assists in the development of systems and directs the implementation of legislative amendments to applicable Florida Statutes, which establish new or additional requirements for licensure. Evaluates policies and procedures and recommends changes to management to improve processes and efficiency.
• Communicates verbally and in writing, providing guidance to applicants, the general nursing community, board members and licensees regarding the statutory, rule and policy requirements of the initial licensure program.
• Manages and builds the agendas for the Board of Nursing and several committees involving licensure applications requiring Board approval. Travels to bi-monthly Committee/Board meetings. Makes presentations before assigned committees and the Board. Prepares meeting minutes following assigned committee meetings. Represents the Board and the department at meetings.
• Participates in the board office management and leadership team, assuming lead responsibility for special projects and activities as assigned, and coordinating the functions with other team members. Functions as Acting Board Executive Director in the absence of the Executive Director, to oversee the Board of Nursing.
• Manages the revision and processing of licensure applications and/or forms.
• Researches laws, rules and regulations in preparing correspondence for the Governor, Security of the Department, Board Chairman and Executive Director.
• Conducts necessary research and prepares statistical and other data reports relating to licensure, discipline, budget, and other functions of the board within established deadlines.
• Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

Benefits

• Annual and Sick Leave benefits
• Nine paid holidays and one Personal Holiday each year
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options
• Retirement plan options, including employer contributions
• Flexible Spending Accounts
• Tuition waivers

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed