Operations Leader, Clinical Engineering

TRIMEDX•York, ME

7d•Onsite

About The Position

The Operations Leader, Clinical Engineering leads clinical engineering initiatives to provide superior customer service and operational efficiency by managing the execution of the Trimedx Medical Equipment Management Plan (MEMP). The position oversees program management, including work history data analysis, staffing allocation, budget control, equipment acquisition planning, and outside vendor management. The leader manages day-to-day operations, maintains positive customer relationships, develops technicians, and serves as a communication channel between hospital executives and Trimedx. The role also directs Joint Commission inspections and ensures services comply with regulatory standards. It may include hands-on service work and may support one or multiple sites. The position carries responsibility for site operations and financial performance, including budget and expense management and, as applicable, P&L accountability. The leader supports upper management tactically and spends approximately 25% of the time performing technician work. On-site presence is required daily during business operations, and travel up to 25% may be required based on customer or business needs. The general task-planning distribution is 50% daily, 30% weekly, 15% monthly, and 5% quarterly.

Requirements

At least 2 years of experience working with biomedical equipment in a clinical engineering environment, or equivalent experience.
Associate degree or equivalent experience.
Advanced knowledge of Microsoft Office applications.
Ability to manage day-to-day and long-term site operations.
Strong leadership, organizational, and time-management skills, including the ability to make effective decisions.
Ability to lead, motivate, and develop others.
Ability to perform basic financial analysis and calculate budgets, revenue, and costs.
Knowledge of state and federal inspection agencies and accrediting bodies, including TJC, CAP, and DNV.
Strong written, verbal, and presentation communication skills.
Ability to integrate information from a variety of sources.
Excellent interpersonal and customer service skills.
Ability to lead others, execute company policies, procedures, and strategies, build relationships across a customer base, and mentor technicians.
People-management skills and ability to ensure task completion in accordance with standard operating procedures and standard work expectations.
Ability to work on-site daily during business operations and travel up to 25% as business or customer needs require.

Nice To Haves

Experience leading or managing in a clinical engineering environment.
Prior experience as a Manager, Assistant Site Manager (ASM), or Senior Technician.
Electronics-related technical discipline or equivalent military training.
Bachelor's degree or equivalent experience.
Technical certification such as A+, CBET, CRES, CLES, or CCE.

Responsibilities

Oversee site operations and provide direction to others using knowledge of clinical engineering technology and equipment.
Staff and schedule technicians to provide effective service; conduct performance evaluations, coach and mentor team members, support their development, and manage hiring and termination in accordance with company policies and processes.
Build and maintain customer relationships, manage conflicts, collaborate with vendors, and resolve customer issues to support satisfaction, business growth, and retention.
Manage service operations, including contracts, resources, demand labor and parts, in-house labor and parts, and shop supplies and stockroom inventory.
Develop service strategies and continuous process improvements, provide metrics to the central/corporate office, and participate in Quarterly Value Reviews and system-level reports or meetings.
Manage Joint Commission inspections, prioritize open work orders, ensure performance assurance inspections are documented, and manage site KPIs including PMs, WOTs, alerts, and regulatory measures.
Assist with work order approvals; evaluate and approve parts requests and on-site or off-site vendor service requests.
Set financial and performance benchmarks for modalities, monitor results, manage budgets and expenses, and maintain accountability for financial performance and business targets.
Participate in customer departmental meetings and hospital committees, including Environment of Care and Capital Planning committees.
Advise equipment users on equipment status and ensure service and documentation are complete, timely, and accurate.
Make contract recommendations, including evaluating, adding, or removing contracts as appropriate.
Schedule workload and maintenance leveling, manage on-call functions and rotations in the database, identify department trends, and implement long-term solutions.
Lead recommendations for corrective actions and continuous improvement initiatives in coordination with leadership.
Set clear team goals and expectations, monitor performance, address performance gaps, provide timely feedback, and ensure assigned actions are completed by deadlines.
Support Associate Engagement and development by identifying team needs, connecting associates with resources, and creating action plans to improve engagement.
Contribute to Environment of Care performance and perform other duties as assigned.